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Create multiple tasks for one catalog item

Hi,I have created a catalog item which has a list variable. This list variable is used to select users from the user table.What I am trying to achieve: when the RITM gets approved, it should create a task for each user in the list variable.Attempts d...

dibeenapearl by Giga Contributor
  • 3118 Views
  • 10 replies
  • 1 helpfuls

How to add a new closed state

We added a state value to the Problem table with a value of 2 that we need to have close/inactivate the problem record.I created a before update business rule that sets active = true but something is preventing that change from happening.I have a lin...

e_wilber by Tera Guru
  • 3722 Views
  • 2 replies
  • 0 helpfuls

Resolved! reverting changes in an update set

Hi all,is it possible to simply take an update set (and all the changes made in it) and basically throw it away?   I was given some requirements and got started in an update set on our DEV instance.   Now those requirements are being canceled, but I'...

Scripted Filters in Scoped Applications

Here's what I want to do: Setup a definition in the CAB Workbench tool that shows me all the High Risk CRQs that are Pending Approval from the CAB.   We don't have a specific status for this, or any flag on the record that indicates that the CAB appr...

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Sabrina10 by Kilo Guru
  • 2136 Views
  • 7 replies
  • 0 helpfuls

Resolved! Multiple Approvers

My question is, HOW do I add an approver without having to manually create multiple fields for the workflow to trigger off of for the dozen offices that have to approve one request? I'm missing a step. The form or variable will be but only three ques...

Resolved! Can't add application to favorites

Hello.I've encountered an odd issue on our production instance. We are unable to add applications to our favorites. When you click on the star next to the application name, nothing happens. The favorite buttons work fine for individual modules, and i...

John L_ by Giga Contributor
  • 1911 Views
  • 6 replies
  • 1 helpfuls

Segregation of Roles for Developer and Admin

Dear Experts,Do we have a different roles in ServiceNow for distinction between Developer and Admin.Currently the practice we are following is all developers are having Admin role with them.We want to discontinue this and want to give developer speci...

sumitsingh by Tera Contributor
  • 1695 Views
  • 5 replies
  • 2 helpfuls

RITM and TASK attachments

Hi.We have an order process where our procurement department puts an order in through the service catalog. In this request they attach an order spreadsheet that needs to be checked later in the workflow.When the request is submitted it attaches the f...

Resolved! Where are Catalog Item Variables values stored, and How do I move them to the RITM_Descirption via Workflow?

I have a catalog item that has several variables associated with it.  I thought the catalog item variables were stored in some table extended from sc_cat_item, but I have been unable to find it.From within my workflow, in the RITM (request item) I w...

psenkow1 by Giga Contributor
  • 4489 Views
  • 8 replies
  • 0 helpfuls