Hi, we are looking to use the Knowledge ratings (was this helpful yes/no) on the Service portal but they aren't showing upThey are activated in our instance (Knowledge Properties - ratings), set to public and showing within the instance but not appea...
I am having an issue with an OOB homepage in all our environments (dev, test, prod); trying to open Web API Usage Overview.An error message appears when opening them claiming "Unable to find table: homepage_grid"This issue has been noted before in th...
1 - Symptoms/Behavior : Can't translate the language choosen by the widget "language switch" without altering the sys_languages table. Can't duplicate the sys_language table to have french labels either. Can't translate the sys_languages table's lang...
I am attempting to import CSV manually and am having trouble. I will eventually want to do a scheduled import but I figured for the time being I will create a transform map and test it out manually. I have used the import set application a lot import...
Hi,I have created a catalog item which has a list variable. This list variable is used to select users from the user table.What I am trying to achieve: when the RITM gets approved, it should create a task for each user in the list variable.Attempts d...
Hello I need some help in writing the onsubmit client script ,thanks in advance Requirement is if the user enters greater than 24 in hrs field it should not allow the user to save the value and should throw an error the on submit script which i tri...
We added a state value to the Problem table with a value of 2 that we need to have close/inactivate the problem record.I created a before update business rule that sets active = true but something is preventing that change from happening.I have a lin...
Hello Guys,Have anybody idea why is this padlock icon before the attachment?Thank you,Lilla
Hi all,is it possible to simply take an update set (and all the changes made in it) and basically throw it away? I was given some requirements and got started in an update set on our DEV instance. Now those requirements are being canceled, but I'...
Here's what I want to do: Setup a definition in the CAB Workbench tool that shows me all the High Risk CRQs that are Pending Approval from the CAB. We don't have a specific status for this, or any flag on the record that indicates that the CAB appr...
Is it possible to get the reference icon to open a new tab rather than a new popup window?
can any one explain that method ?what will you get result over the this code and explain this code?var prob = new GlideRecord('problem');prob.addJoinQuery('incident');prob.query();
My question is, HOW do I add an approver without having to manually create multiple fields for the workflow to trigger off of for the dozen offices that have to approve one request? I'm missing a step. The form or variable will be but only three ques...
Hello.I've encountered an odd issue on our production instance. We are unable to add applications to our favorites. When you click on the star next to the application name, nothing happens. The favorite buttons work fine for individual modules, and i...
Hi All,When i click on view detail, item description field content is shown. But i want to show some info when we hover over on image. How can we achieve this?
