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Resolved! Alllow all Configuration Items for a role

What is the best way to allow access to all classes/types under Configuration Items so that they are visible both as a module (if there is one) and in the list view. I want everyone with the role asset to have access to these objects for viewing.Is t...

Create AD Object error

I'm currently building some orchestration based catalog items within our service catalog. When attempting to create a user utilising the included packs, I constantly receive the following error in the ecc queue.<hresult>-2147016693</hresult><error>Th...

ddrelincourt by Kilo Contributor
  • 2646 Views
  • 2 replies
  • 2 helpfuls

Resolved! Specify timestamp and user ID on Journal Entries

Hi All,We are developing a custom application that manages cases. This application replaces a system that the customer is using. Their existing system currently has case notes, which would typically be modeled as journal entries in ServiceNow. The as...

roshanrao by Kilo Expert
  • 2561 Views
  • 5 replies
  • 3 helpfuls

Resolved! Approval view link in email notification

Dear Colleagues,I'm preparing some notifications and what I wan to include in them is link to approval view for approvers, so they can easily reach the ticket and approve/reject from there.I've tried ${sysapproval.URI_REF} however it is not working, ...

greggszul by Tera Expert
  • 6666 Views
  • 9 replies
  • 3 helpfuls

Understanding ServiceNow Tables & Columns

I am new to ServiceNow and i want to start reporting in ServiceNow using PA. Although i understand that CMDB_CI and Task are the main Coretables; and then there are bunch of parent and extended tables in Service e.g. incident/Application and other de...

sayub by Tera Contributor
  • 6649 Views
  • 6 replies
  • 0 helpfuls

Linking to KB articles

We're starting to fill out our KB more and I'm wondering if there is a way to make the page for article (kb_view) present so it looks like part of the rest of the CMS, with our header and sidebar etc? Right now if I link to an article (ex. kb_view.do...

Tom Alday by Mega Guru
  • 5467 Views
  • 13 replies
  • 2 helpfuls