SLA Breached List View
Hi Is there a way in the Task List view i can show if the SLA has been breached
Forum Posts
Resolved! How can I include the Workflow Activity Name in notification email
The intention is to print the current Activity where the workflow actually is sitting.This is for Normal Change Request table >> wf_history >> wf_context>> >> id (column)(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ templat...
deleted records and fixing related ci and asset
I need to have assistance in fixing 26 records.I recently deleted some CI records and used the 'Deleted records plugin' to bring them back (undelete them).However I have some records that didn't get back to asset records.. 'relate'Can somebody tell m...
Assign to Me button not working properly
In our ServiceNow instance we have an 'Assign to me' button next to the Assigned to field where a user can click on that button and assign a ticket to themselves. Some of my users (they are definitely members of the particular group) have reported th...
Resolved! Add Hyperlinks to \$vtb.do; "Home" hyperlink back to Service Portal home page
Can the $vtb.do page be modified to add hyperlink so customers can easily get back to our service portal home page. For fulfillers who access via fulfiller view no big issues. I added a menu item within the "SP Config Menu" at the top within serv...
Resolved! How to port testing or traceroute
Hi,I want to run simple network commnads like "telnet xxx.xxx.xxx 443" or "traceroute xxx.xxx.xxx" from ServiceNow. We are configuring firewall ports but firewall admins cannot see the requests from ServiceNow. I want to run simple testing commands f...
Resolved! Modify Widget Body HTML template
Hi!I need to change(translate) the 'Estimated completion' title text but it is not possible to modify anything in the Body HTML template.Then I cloned the widget and was able to modify the text.But then in the Service Portal Page Designer I was not a...
can anyone tell me what is the scope of service-now jobs in market .... i mean if a go for service developer job as my career will it be right choice...
what is future of servinow tool how long we can expect this tool will stand in market ,and what is demand of service-now developer what are job opportunities for servicenow developer in big mncs like accenture ,hcl,cognizanti am asking this because...
Transform Map with multiple coalesce fields
Hi everyone,I am working on creating roughly 1500 CIs in the "Communications Devices" table, cmdb_ci_comm. I've run into an issue with the Transform, and I'd appreciate any advice you may be able to provide.My Transform Map looks like this:I need Ser...
HTML Formatting in Knowledge Articles imported from MS Word
Apparently, SN has changed the way that HTML codes are applied when Word files are imported as knowledge articles.When I started using this functionality in May 2016, in Geneva, the Word styles Heading1, Heading2 and Heading3 translated very neatly i...
On submit of a Record Producer, a form is made for another user to fill in
Hi all,I'm new to the community so I apologise if this question is in the wrong place.So, what I'm trying to achieve is first a certain user is presented with the Record Producer form which is very basic: they need to select a value in FieldA and att...
Resolved! Worknotes not color marked yellow on NEW incidents (not submitted)
Hi,on existing incident records, worknotes have a yellow bar on the left side to distinguish them from additional comments.But on new records, the field is NOT color marked.In my DEVELOPER Instance the fields are not equal on new and active as well, ...
Does Timezone CET works as CEST?
Hello,If I select SLA timezone as CET and I opened a INC in between March - October then SLAs start measuring time according to CEST timezone or not?If not then how can i add timezone as CEST?
Resolved! Filtering List - field type
Hi,I want to display sys_user table in the Field type 'List', on the form. So that users be seen by names and can be select.However I want to display ONLY ITIL group members. But the filter will not work as I can not access sys_user_grmember and fi...
var dialogClass = window.GlideModal ? GlideModal : GlideDialogWindow; var dd = new dialogClass("hierarchical_progress_viewer", true, "40em", "10em");
There is a UI Action named RUn Test which is available for ATF can anybody suggest what this piece of code is doing:var dialogClass = window.GlideModal ? GlideModal : GlideDialogWindow;var dd = new dialogClass("hierarchical_progress_viewer", true, "4...
