Hi, Service Now rookie here so please be patient.I have a very simple workflow that creates 4 tasks sequentially -- each task is created once the previous task is closed. What I'm finding, however, is that when the first task is closed the RITM clo...
Can someone take a look at this and see why this Approval - User is getting skipped? Second approval should go to the Application owner which is set to the configuration_item.owned_by
Hello everyone, I need to copy the Description field on the Catalog Item form to the related RITM. I tried to write a BR after insert on the Catalog Item tablebut it does not do any good. Any help is appreciated.Thanks in advance.var gr = new GlideRe...
Is there any way to clear the "Assigned to:" when you change the "Assignment Group"?I have seen a couple of times where for example the incident Assignment Group is set to Desktop Support — Houston and the assigned to is Joe, then I would set the inc...
Hello all,I have a record producer that I am using a glideAjax() with in order to contextually populate certain fields in my form. Everything works fine from the Self-Service > Service Catalog side, however, the Service Portal does not appear to be t...
Greetings,I have a catalog client script that performs validation on a record producer onSubmit.I am running into a bit of a problem when I attempt to delete a user record from within the catalog client script. I found the following Servicenow docume...
Hi all,I am looking for some help on referencing a value from another table to this catalog item. The screenshot below shows an example of me wanting to auto-populate the Billing ID of the company when the company name is filled. I have done this wit...
For a Knowledge base with category->sub-category structure, what is the best way to assign single or multiple approvers to a category? When an article is created under the category/subcategory, an auto approval request must be triggered to the assign...
How do I get spacing (e.g. new lines) into the Help Text of a Service Catalog variable.If I setup the Help Text as follows:It displays as:Any help appreciated - thanks in advance.RegardsMartin
I have one service portal and want to hide a widget instance.
Hi,I was wondering if anyone out there has any experience with integrating the service request fulfillment process & tables (sc_req_item, sc_task) with the change management process & table (change_request).I am working on building out a catalog item...
How to I get Users' Transaction infor from Business Rule or other server script?
I have created variable set ,wrote a script in catalog script and it is not working in service portal. Simple alert is not working. Please guide me If I need to make any changes global to work client script in service portal?.
We have a on boarding process that currently uses an order guide, every catalog item in the order guide has the same workflow attached to them. The problem is these workflows kick off in parallel. Is there any way to create an Order Guide workflow th...
When users check out and fill in special instructions it's not pulling it down to the RITM or Task. Is there a way we can have that information come in to RITM or Task?
