ServiceNow's backend infrastructure uses a load balanced cluster of "nodes" (JVMs) to scale application processing. For the ServiceNow administrator one thing that can be a bit challenging is to understand the status of all the nodes in their cluster...
Hello, There is a button "Manage Attachments" that shows up on all forms by default. How can we remove this button from forms? We don't want to accept attachments on forms unless it is a specific use case.
Hey Everybody!I'm trying to make a straightforward list report that shows all open catalog tasks with a filter of the specific ITEM they were generated by. For example, a single report that would show me all the various open catalog tasks under the "...
Hi,I'm trying to pass over Catalog Variables from a Record Producer to show in the 'Notes' in the Incident.Just like these posts https://community.servicenow.com/thread/156305 and https://community.servicenow.com/thread/149636I've added the below scr...
In Geneva, I was hoping to enable a user that is on a CI form like application to see the 'related' knowledge articles via a related lists AND have the ability to add new knowledge articles from the CI form. Basically, adding the new button in the ...
I have a use case to make it so some knowledge articles are public and can be viewed by unauthenticated users while other articles could be visible to authenticated users who have no roles. I have found that if I give the article no roles or the publ...
Just curious if anybody out there has used any type of custom field solely for the purpose of storing comma separated keywords in the Service Catalog? For example, when searching our Service Catalog, we want our ActiveSync Access form to appear as a ...
I have made a request of an item in service catalog.What I want is :1- RITM must remain in the Fulfilment stage until all Tasks withinthe RITM are in a "Closed" state. 2 - REQ must remain in Fulfilment state until all RITM within the REQ are "C...
Hello all,I'm in the process of upgrading from Eureka to Geneva, and hence from KB v2 to KB v3. We only have one KB, and I've successfully migrated the articles across to the v3 KB and associated each with the correct category. All seems to be workin...
Hi Guys,I have a requirement where there will be concurrent and consecutive approvals. My workflow works fine when approved because I used join activity for approvals. However, when one of the approvers reject the ritm request, all the pending approv...
I have a requirement to show certain articles with workflow_state = draft in a knowledge search ($knowledge.do or kb_find.do)It seems the basic search condition (valid_to>=today, state=published) is hard coded. Or can this be changed somewhere?The on...
I've updated my banner image and it works fine, however when you collapse the banner to make it smaller it shows an X as the banner. Is this a different image?That's where you collapse the banner
I have a catalog item called MacBook which contain a variable : Requestor(mandatory) which is reference to user table.what I want is this "Requestor" should auto populated the current user name.Can someone help me?Thanks
We have several different support groups ie. Support, Software Development, BI etc. that each have their own assignment group when handling tickets. Question is what the best practise is for handling their views. We have no secrets from eachother, so...
I have created variable : First Name and last Name variables in catalog itemWhat I need is logged in user name should be auto populated in First Name and Last Name variables fieldI am able to auto populate the user name in reference variable , but i ...
