We have a on boarding process that currently uses an order guide, every catalog item in the order guide has the same workflow attached to them. The problem is these workflows kick off in parallel. Is there any way to create an Order Guide workflow th...
When users check out and fill in special instructions it's not pulling it down to the RITM or Task. Is there a way we can have that information come in to RITM or Task?
As of now, I have been trying to use a onChange catalog client script to only show a message above a field when a certain question choice is selected. Lets call the question choice 'x' and the variable to show the message is 'y'.So...function onChang...
can someone share service-now architecture diagram
Hello.I've created the following database view which I run various RITM-TASK reports with:The view is working well for me since I'm only showing one variable and the variables in rows in the report aren't an issue. I want to add associated work not...
HiI have below in workflow. I want to create subtask 1 inside TASK A .once subtask 1 completed, I need to create subtask 1.1 insideTASK A.Task A --> subtask 1 --> subtask 1.1Once subtask1.1 completed, i need to wait till TASK A completed.I want to cr...
Under best practice, how do we record a VM in ServiceNow CMDB. Does it get classified as1. an Asset or2. CI or3. Both?For whichever the answer, can you explain the rationale? Thanks
I have two variables on a catalog item. 'name' and 'position'. The idea is that position is populated with all of the positions a person holds within the organisation when the name of the person is selected. This works absolutely fine using refer...
Hi all,I'm facing an issue with a catalog client script to clear the values of a field when another one is selected... In the catalog item, I have two options that the user can select: 1) Hardware, 2) Software. Based on this selections, other fields ...
My CIO would like to have read rights to all tables in order to create any report of her choosing.Are there any specific rights or role I should give her to that will allow this?
I have created one variable which is YES/NO type in service catalog itemI can add none option by check " include none"I want to add another option as default value as " Please select" not as None , is this possible?Is this possible? Please help.
Hi, Is it possible to make an Email Notification that will send the notif to the user reference field variable in the catalog item?I was hoping not to use the event triggered notification.Is it possible using the normal condition but the recipient is...
We have word documents with multi-level bullets and here's what we did before we encountered this issue:Open a .doc / .docx document.Save the file as html (.html).Open the file in notepad / notepad++.Copy the source code from notepad / notepad++ to S...
Hi all,I'm looking for a way to disable or hide the "submit" button on a catalog item when the item is invoked from an order guide. Fig: The above snapshot was taken from a servicenow pre-existing catalog item.I looked at "catalog_item_defa...
This is my first week using SN. I am trying to dot walk from the Incident or the Problem table to the Configuration Item or even the CI Relationships table using the Reporting module. This seems like it should be easy but I cannot figure it out. Any ...
