Where can i find the relevant discovery pattern and see what all field are configured.

Discovery setting Configuration Attributes

Hi, I'm a bit new to ServiceNow, I want to make sure that the configuration item is being fully updated whenever a new asset is created. Currently when I create a new asset manually, I need to have a model category, serial number and Model. With the ...

Database view issue showing results

Hello,I have a database view that includes four tables:asmt_assessment_instanceincidentsys_userasmt_metric_resultWithin the database view, I created the following fields:User Comment → Element: amr3_string_valueManager Comment → Element: amr4_string_...

ServiceNow's HTTP 404 Error handling

Hi Everyone, Question: Is ServiceNow able to throw HTTP error code 404 when accessing a page that doesn't exist?In my testing I found that ServiceNow always throws HTTP code 200, even when accessing pages or URL's that don't exist in the system. I co...

SubCategories are not visible in the service catalog home page

Hi all,  Please I have created categories and subcategories, and I added the categories to catalog homepage.The categories are visible on the catalog homepage , but I cannot find any subcategories.The subcategories does not contain any item.Can someo...

Data certification Plugin

Hello, I am looking to clarify a couple of questions I have regarding the Data Certification Plugin.Question - 1I understand that the plugin is deprecated in the latest versions. However, I have questions regarding the roles that get used while the p...

Monthly trend charts on number fields in platform analytics?

I have number data fields in a table that are automatically updated daily, this number can go up or down on a given day, is there a simple way to report on monthly trends of this data? for example on the last day of the month this No. was X and then ...

Through ATF can we able to verify service Catalog variables with help text?

Through ATF I need to test catalog path means where the catalog is present under which sub category and sub category  and Description, header and catalog name, variable name with help text   New catalog item is created based on the story. so, i need ...

Approval Info Widget comment issue same comment showing up 3 times

I have an issue where everything is working but it captures the reject reason 3 times and post them back in RITM 3 times creating 3 notifications. I only want it to post once so there won't be 3 notifcations and 3 same comments. Thanks in advance. My...

When to use Remote Process Sync over Service Bridge

I want to understand on how to decide between right ebonding option - Remote Process Sync (RPS) or Service Bridge when you have 2 separate ServiceNow instances. Thanks,Sneha

HR Agent Assist Knowledge Link Issue (kb_view.do)

It appears that the OOTB functionality of the "Add link in email" and "Attach" actions within a related knowledge article result, is embedded with the [kb_view.do] page view. This is causing frontend employees to get redirected to the backend view of...

User Reference qualifier for Condition Builder

We have a number of employees in the user table with the same name and it makes it difficult to search for tasks when the condition builder just lists their name.  Is it possible to add a reference qualifier to the condition builder so that the names...

How to enable the Dynamic Translation Option in Dynamic translation in Agent Chat

Hello, Currently I am trying to setup Dynamic translation in Agent Chat with Google Translator. I have followed all steps from this document - Google Cloud Translator Service spoke (servicenow.com)  But, on Agent Workspace, i am not able to find Dyna...

Pagination - Data Stream - How to access the response body for pagination data

I've got a Data Stream setup for access to an external REST API call and am having trouble getting information from the response body. I can successfully get it load test data and to load the first page of data. I have defined the path in the Splitte...