Under what circumstances, should you use the Communicate workaround Related Link on the Problem record? A. The workaround is helpful information for the Callers on the Problem's related Incidents (open) B. The workaround should be published to a know...
Hello,I'm trying to create a UI action that export an HR case record in both the case form in the native UI and Agent Workspace. The UI action works correctly in the native UI but does not function properly in Agent Workspace.
Greetings! I have a use case where we need to update the parent case of a lifecycle event with a record producer. To prevent creating a new record, I have started the RP script with current.setAbortAction(true) The record producer requires some atta...
Hello, Quick question. I was to create a pop-up window in KB articles that'll pop-up when I click on a word. Is it possible? I have basic knowledge of HTML, so I don't mind if it involves code.
By default, all lists indent to the right. This isn't great if I'm creating a FAQ document or a guideline. Can I have the list align to the left like a regular text?
I need to be able to create a Time field with AM and PM selections similar to this:How can I achieve this?
Hi Experts! I have a requirement where i need to to a glide record to query the records, then I need to update an excel template stored in the sys_attachment table and further attach it to a service request. Can I get some direction on the best way t...
Hi all, I have a saved template called Story Template. I want that template to be applied every time the story form loads. How do I script it? I tried UI Policy script. Description is empty AND Acceptance Criteria is empty g_form.applyTempl...
I am getting this error when trying to add a project as a sub project of another on the platform. " PRJxxx can not be the New parent of PRJxxxx". I am unable to determine what is causing this issue, any possible guidance on it.
We have recently joined the ServiceNow platform. In looking at subscriptions in our environment I see something named Agile Team - Module Product Code PROD12492 but I'm not finding much about what this actually is. We have some Business Stakeholder...
I want to update the Standard Article Template for selected Knowledge Bases.Update I need to do is to the Article Body HTML formatter to define custom instructions to the user creating the article.Kindly assist me on this.Regards
Is there a way to copy the query from a data visualization to use for the simple list widget?
Hi everyone! Does anyone know how to set all aplications of the store to auto update itself? And also, I want to print records of a table to send themselves to an email through a scheduled job can anyone help me with that?Thanks!
Not sure if this is a ServiceNow issue or a Browser issue in Chrome? But I only see this in ServiceNow. But I have two different accounts in Chrome but using the Home and End button in filter navigator works different and I can't find out what is cau...
Hi,I need to have the user record selected by the agent on the sc_task table. For this i want to have a UI action that would open a pop up and the needed user can be selected from there.I want to use the GlideModal API for it, but I can't get any ref...
