ServiceNow - Formatting of text on templates/incidents/work notes
ServiceNow Paris. Is it possible to format text on templates/incident detail/work notes e.g. bold text, different colours, underline? And if so, how is this done?
Forum Posts
How to convert List collector to String in flow designer?
Hi Everyone, I have a requirement where for a field multiple user needs to be selected at a same time. That's why I have used a List Collector as type for that variable. Once the form is getting submitted on the RITM description sysid are populating ...
Resolved! How do i locate the configuration for SSO ID provider's ServiceNow home page?
Hello experts, Do any of you have any idea on how do I locate where to configure the SSO ID provider's ServiceNow home page? I am currently investigating on how the url behaves. because sometimes there is nav_to.do in url and sometimes navpage.do. Do...
Notification on 5th working day of every month
Hi,I want to send notification during 5th working day of every month to members of a groupIs it achievable? Thanks
orchestrate business processes
Hey everyone,When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use? Flow ManagerFlow DesignerFlow EditorWorkflow EditorWorkflow DesignerAnswer: 2or4
Production Vs Dev Instance for Brand new ServiceNow customer
Is it recommended to build In Prod instance for a first time ServiceNow customers and then push changes into lower instances or follow a typical implementation path of Dev>Test>Prod? What's ServiceNow best practice recommendation is in this regard?
View Rule forces one role to a specific view and also the Admin role.
We have a very basic View Rule set up. It is suppose to force our Support Center staff to a specific view of the Incident form and also the User Profile. It is also forcing the Admin role the same way. I have been told this is as designed. It mak...
Calculating Business Duration Issues
Hello, we have a business rule that calculates the business duration based on a set schedule (working hours from 06:30 - 18:30 CST). This, for the most part has been working correctly, but I'm noticing some issues if the ticket is created before or a...
Apply Principal Class filter in reports
Hi all, we want to use Principal Class flag to filter CIs. In the list view I can go to "Hamburger menu > Filter > Principal Class" what will add the javascript into filter conditions and I can get the correct results (see picture below) However, if...
How to Load User Complaint Data Efficiently for AI-Powered L1 Case Assistant?
In large-scale e-commerce platforms like Amazon, Facebook Marketplace, and Myntra, customers face issues with product returns and refunds. Sometimes, refunds do not process properly, and customer support fails to track or resolve them.To solve this, ...
Resolved! We have a flow and we are struck on how its working.
Attached the flow that we have, as an example we have applications A,B,C,D, E,F,G,H,I and the list goes on on the first if, we are checking if it's A, ask for approval, approved -> create catalog taskon the second if, we are checking if it's B, ask f...
How Can we find which CMDB queries runs on current table
Hello Community, We have created a HI case with ServiceNow team for investigation of a ServiceNow notification table(custom table) which is loading very slowly if we try to open a new form on this table. As per the Hi-Team case investigation they rep...
Home page issue
when i login home page is coming as landing page, when i navigate to another table and click on the servicenow icon its not showing a home page, it is showing some dashboard or something for everyone . otherwise showing some random dashboard.
"User is not authorized to perform this action" when trying to add admin to user after Orlando.
This just started happening after we upgraded to Orlando. Steps to reproduce on our instance; 1. Elevate admin security. 2. Add user to admin group. 3. Save Error immediately pops up "User is not authorized to perform this action". This however does ...
OK/Cancel buttons not working when the UI page is called with g_modal.showFrame for HR Agent workspace
We are calling the UI page 'HR Suspend Dialog' from the UI actions Suspend (HR case) and Suspend case (HR task) with below code: The page is displayed as expected but the OK and Cancel buttons are not functioning. Nothing happens after we click on...
