Hello,I have a question regarding GIFs in Knowledge Base articles. When added, the GIFs play by default in a loop. I was wondering if I can modify it to only play when clicked. Also, can I modify it to display with a play button of some kind on it wh...
https://www.servicenow.com/community/blogs/blogworkflowpage/blog-id/now-platform-blog/article-id/2578 when trying to access. Any help would be greatly appreciated.
Hello,I have a question regarding GIFs in Knowledge Base articles. When added, the GIFs play by default in a loop. I was wondering if I can modify it to only play when clicked. Also, can I modify it to display with a play button of some kind on it wh...
HRSD - Currently on Washington working towards Xanadu - Anyone have success in limiting email functionality to only include internal email addresses and not any external addresses?
Hi, I set email notification for outages. I have a table with fixed size for this (800 x 200 px), with an image inside. When I use the preview function in ServiceNow notification everything is fine. But, sometimes, when I receive this notification in...
i have a requirement to change the short description label to Title when for a specific company.
I wanted to hide the new button for change tasks under change request related list and made modifications in list control and added the script in omit new condition but not sure why this is not working, Can you let me know if we have to do any config...
We have eliminated the S/MIME option as this would be very hard to manage with new hires. We have considered and tested using our company's SMTP server, but we prefer to not send ALL outbound email there. Are there other solutions you have used? T...
Hi everyone, I hope you are doing fantastic!! I have the requirement to create a confirmation / substitution modal in HR Agent Workspace, meaning when you click the button it has a modal saying you want to retire an article or retire and substitute ...
I have two reports using the same data with the same filter one grouped by sys id and the other using count distinct sys id. I would expect these to be exactly the same. One is a pie chart and the other is a list but with the same filter and the same...
Hi , We are using a functionality where we can track how many are using legacy portal and employee center when we are clicking on service catalog from the all navigation. But We need to calculate how many are using employee center using URL .Please h...
I'm using FlowDesigner to create a flow called from a catalog item.In this Flow, I put action "update multiple records" twice for update same records. Question:The second action process starts after the first process has finished?Or it moves serial a...
how to change the configuration on a catalog item/order guide's checkout page, where the requested for field should reflect the user we have selected on the order guide/catalog item form instead of the current logged in user
Hi ..": Last week's SAE Support Satisfaction report " we are getting this mail every week this is Satisfaction report which we are receiving on monday but this week we did'nt found excel attchment with this mail. this week report missing excel file.....
Hello Background context for this issue - Author A originally wrote a series of articles. Author A moved teams and so their articles were updated and the author field changed to Author B or C for the second version of the article. As the articles wer...