RaptorDB
Hi all,Have seen the articles that Service Now are migrating all customers to Raptor DB over 2025 - just wondered if there is an additional cost for this or are the costs only associated with Raptor Pro?Thanks
Forum Posts
Instance Scan Checks
Hello,I am looking for the following checks, if anyone has access to any of these, it would be of great help.Thank you!Script Includes with duplicate namesGroup should not have an inactive ManagerActive Scheduled Job run by Inactive UserSame field tw...
How to Set Up ‘Connect to a Third Party OAuth Provider Using an External Vault’
Hi everyone,I’m currently working on integrating OAuth authentication with a third-party provider and want to use an external vault for storing sensitive credentials. Has anyone here done this before? If so, could you please share the steps or any re...
Error message while using ECC Queue
I've been looking to leverage the ECC Queue to queue up messages for some REST calls. I'm able to call my REST call when specifying the parameters in the script. var request = new sn_ws.RESTMessageV2(); var sendTicketStatusEndPoint = 'https://...
How to reset the password of a local account using the REST API?
We have a local user, with Web service access only, that is used to create incidents in our instance using the ServiceNow REST API. Due to security policies, we need to change the password for this user every 3 months.An because the user has "Web ser...
Resolved! Cant we use Predictive Intelligence in PDI ?
Hi, I am using Paris version instance, i am trying to Trian the incidents but i am getting Training request timed out ? Which means we still dont have an option to build PI in personal instance ?
API Class Definitions
Hi folks Can anyone offer me basic definitions of the API Classes in ServiceNow CMDB please? Particularly:API (Parent Class)Managed API (appears to be a Child of that Parent above - how would you decide whether to classify a CI here or in the base AP...
New Features and Products in the Yokohama Version of ServiceNow
The latest ServiceNow release, Yokohama, builds on the platform's mission to drive digital transformation and workflow automation at scale. Packed with innovations across IT, Employee, and Customer Workflows, Yokohama introduces new capabilities to e...
Resolved! Records not visible in database views
Hello Everyone,I want to make a view of two tables namely : scan_targets and scan_results. I have combined them on basis of sys_id of the target field, where "combo.target" is the dot walk path. I am unable to view any records in the database view (a...
Email Flow Designer Trigger Set to lowercase
Hello, I would like to know how to lowercase recipients for email trigger on flow so we do not have to put 2 or conditions. IE ABC@123.com OR abc@123.com. I see string transforms on the actions but not the triggers.
About MicroCertificate
There is no platform user in the given instance. So, I am unable to impersonate platform user from system administrator. To complete the reports and dashboards task ,I need to impersonate Platform User. How to resolve this issue???
How to assign a tag to a record using flow
Hi I have been trying to resolve a simple need in servicenow ITSM, which is to assign automatically a tag to some tasks records (incidents, problems, changes) that match certain conditions. I'm aware there is a feature for auto-tagging, but in my...
Resolved! i have created one archive rule on incident table to archive the closed incident by 4 years ago and when we update the filter conditions & click on the run archive now no records getting archived?
Hi Team, Good Day. I have created one archive rule on incident table to archive the 4 years ago closed incidents. For testing purpose i have gave the filter conditions as active false & closed at some past date time and then saved the rule & activate...
when I create a record in custom table a blank record is also created in another custom table?
Hi there, I have created 2 custom tables Table1: ASP_MasterFields: asp_number (sample number ASP000001) asp_name asp_description Table2: ASP_ReleaseFields: ref_number (referencing the ASP_Number) release_number (sa...
How to compare comments from external system to ServiceNow recent comment and if same skip
Hi All,I need some help regarding the comments update from external system to ServiceNow.We are trying to integrate ServiceNow with Trustwave system and we are able to get the incidents from their system but whenever the script runs the same comments...
