Forum Posts
Resolved! System property "glide.soap.max_redirects"
Hi All, When we ran a Health scan in our prod instance, there is a recommendation from servicenow to have the system property "glide.soap.max_redirects" and set it to default value - 20. This property specifies the maximum number of redirects the ser...
Clear out a value in a workflow update.
I have a workflow that is creating tasks and one of the variables in the task keeps being set to something associated with the caller but we can't figure out how to stopt that so we are trying to make an update to the task after the workflow creates ...
How to enable Inbound emails feature in NONPROD
I have aNon-prod instance, wanted to test inbound email actions. I enable the inbound email actions(email properties) to TRUE. and used ServiceDesk Test (servicedesk.test@campany_name).But when I send the email, The outlook rejected it."Your email co...
How to use Knowledge Management for agents
We are currently working on a Knowledge management project and reviewing how agents can effectively access SOPs documented in KB articles and attach them to the incident, catalog task, or case via Agent assist in Service Operation workspace or HR Con...
Approvals/Rejects via Email not being processed - approver is not matching or response not formatted
Hello - I started to receive emails from users saying their approvals/rejects for specific requests are not being processed via email. They get a bounce back that says: The approval for "Requested Item: RITM0012305" failed because the approval respon...
Resolved! Integration HUB: Dynamic selection of connection
I'm explorering the posibilities to use the integration HUB to automate some of our servicedesk tasks. One of the most used tasks in service requests is adding a user to a group in Entra ID. The Entra ID spoke makes it easy to automate. But, we serve...
Resolved! Regarding MIMP stakeholder communication plan
In MIMP, Hourly Update notifications to stake holders are being sent as separate emails currently, but I want to sent as single mail thread from start to end. How should I configure this.
Can Manage Documents be linked to existing Knowledge articles
We are looking into using Managed Documents as a repository for files that are attached to knowledge articles. We currently use a SharePoint as a file repository and like the idea of keeping everything in ServiceNow but we don't want to recreate the ...
We have a requirements to auto assign a Ticket to a specific Group member.
We have a requirements to auto assign a Ticket to a specific Group member based on email containing some words. How can we achieve it?
How to redirect to customize dashboard after specific user logged in at platform ?
In my personal instance , after I logged in at platform ,below page is default displayed. but,I would like to achieve that one customize dashboard default displayed after I logged in at platform. Does anyone have solution can achieve this requirement...
Interview questions
Hello All, I have a few interview questions. Could someone please provide answers to them? Questions:1. Explain what is CI lookup role, How can we make it more efficient with less hardware?2. How can we reduce unmatched data when an integration exist...
Refresh Workspace
I'm working with the CSM workspace with UI Builder, I'm changing the state from code but the workspace UI actions don't update, the field state update correctly but the UI Actions don't. There is any to force the workspace to reload without reloading...
Conditional formatting in Service Portal
Hi, I have a client script that looks if someone is active or not. If they are no longer active it will display the username in the field in red text. This gives a nice easy visual to see which records need updating if/when a user leaves the compan...