We have knowledge Ownership Groups enabled, but now that I have created these groups, I don't know how to associate them with articles. When I create a new article or open an existing one, there is no field on the Knowledge form to enter an Ownership...
Hi all,Just wondering if its possible to trigger a kb article to the new user, whenever a user gets added to a specific group. Started with creating an after insert Business rule on 'sys_user_grmember' and not sure how to proceed this. I would like t...
I have a catalog item that permits a user to request a new virtual machine or make changes to an existing virtual machine. The fields (variables) thats must be completed will be different depending on the selection (New VM or Modify VM).I would like ...
Hi, I'm having an issue developing ATF tests for Order Guides in ServiceNow (Washington). The order guides will not populate in the selection. The admin informs me that this is due to us having multiple ServicePortals and I will have to select the ...
Hello,New SAM here.I’m struggling to understand how the ServiceNow Agent Client Collector (ACC) gathers the Last Used date for software like SnagIt.SnagIt is a screen capture tool that runs in the background and can be activated by:Pressing the Prin...
Is there an Out of the box survey which populates this indicator?These are also the OTB surveys but it doesn't seem to be populating the table with the source.
Hello my fellow ServiceNow enthusiasts, I would just like to check with you guys where can I down a pre-built PowerPoint presentation regarding overview and introduction of the Now Platform.I was searching through Now Create but have not found any.Ho...
Hi ServiceNow Community Developers, I am currently working on a project to build a bi-direction integration between ServiceNow and Jira and while researching this I discovered that there are at least two ways to achieve this bidirectional integration...
Is there a way that on this indicator there can be a list of the incidents that match the criteria as you can see there is 2 incidents linked to this vendor but there is no way to get the ticket numbers etc
Hi, as you can see in the video attached, when changing the state of my ticket the related tab will disappear and then will come back after saving it. Any ideas how to fix this would be appreciated.
Hi, We have an issue in ServiceNow. Due to absence of users managers, they are requesting to change the approver of the RITM's. After changing the approver, flow is not moving forward to execute the further steps i.e., generating task. When we check ...
I'll preface this by saying that I'm not an Asset Manager, but am instead a ServiceNow admin trying to understand the available solutions for our desktop team. During our original deployment, we set up a product catalog with all of our consumables (m...
I get the connection attribute through this api in script include (business rule call) var provider = new sn_cc.ConnectionInfoProvider(); var connectionInfo = provider.getConnectionInfo("6219afbf9f03320021dd7501942e70fc"); if (connectionInfo != null)...
When I try to select a CI in reference field "Configuration Item" it shows me all CI´s existing in all CI classes.I would like to reduce the available CI classes to our principle classes while typing the CI name to the reference field. I know that th...
We have different set of users and have 3 different identity providers say X, Y, Z. User set A - should use 'X' IDPUser set B - should use 'Y' IDPUser set C - should use 'Z' IDP The moment respective users from A or B or C hit https://XXXXXX.service-...
