Browser console generates warning message: "Cannot read properties of undefined (reading 'execute')

[Aamir1Khan]

Hi,

On Service Portal, UI policy does not work and when checking the browser console there is an error "Could not load U IPolicy script for policy" and there is error "There is a JavaScript error in your browser console" error message appears when accessing the Service Portal form."

I found it is a known error, but even after trying the resolution it is not working. 

Link - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0755827

This is the script that I am using in my UI Policy "Execute if true" section :-

function onCondition() {

    g_form.clearOptions('request_reason');

    g_form.addOption('request_reason','','-- None --');

    g_form.addOption('request_reason','ltds','LTDS');

    g_form.addOption('request_reason','week_24_28','Week 24(28)');

    g_form.addOption('request_reason','income_management','Income Management');

}

Please help me how can I remove this error.

Thanks and regards,

Amir

[Aamir1Khan]

@Ankur Bawiskar It would be great if you can help.

Thanks

[Ankur Bawiskar · Accepted solution]

@Aamir1Khan 

why not use client script for scripting?

UI policies are mostly used when the logic is simple

[Aamir1Khan]

Hi @Ankur Bawiskar ,

I have use client script and now it is working. Thankyou . 

Regard,

Amir