Change requests state is closed but active = true

Steve Loritz · ‎09-22-2017

I have many, many change requests whose state is closed yet active = true. Can the active be made to false?

Sean Witt · ‎09-22-2017

Hey Steve.

I'm not sure what version of SN you are running, which may be relevant since the Change State flow has been updated some over the last couple of releases...

But what I see in Jakarta is the system will automatically set the "Active" field values to false when the State is updated to "Closed" or "Canceled". This is done with the "mark_closed" Business Rule against the Change Request table. Sounds like exactly the behavior you are wanting...

So maybe something to check out in your environment, perhaps the BR changed based on some of the Change State flow updates.

Hope that helps in your troubleshooting...here is what it looks like:

Sean

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ursnani · ‎09-22-2017

Basically we have the Out of the BOX Business which make all the task as inactive when the state is Closed complete.

Please take a look at that Business Rule.

Steve Loritz · ‎09-22-2017

what is the specific BR to check?

ursnani · ‎09-22-2017

Please check the BR Close ticket

ajaylimaye · ‎09-22-2017

Hi Steve,

You could write a business rule to do that. In the business rule script you can write your code which would do what you need.

You can check Insert, Update , Query and delete check box so that the existing record statuses are also changed.