We are trying to add a new search source in our Service Portal pointing to an internal source (outside of ServiceNow platform). Our internal dev team says this is not possible, but I have been seeing other forum posts showing it is possible to add ex...
データベースの更新契機で、notification経由でメール送信のテストをしていましたが、急にメールが送信されなくなりました。設定変更は特にしていませんが、何かしてしまった可能性はあります。。。このトラブルに対するアプローチを頂けますと幸いです。
We have recently cloned an instance. Post clone we noticed all data was missing. I reviewed clone logs and there is an entry the reads "excludes list" and has 100s of table listed. The tables we noticed missing data with are on this log entry but ARE...
Can anyone guide me how to discover fortinet firmware version and model discover for SNMP device and update them in the custom field? We got OID from Fortinet vendor and its working fine from fortinet while failing while extending a pattern 1.3.6.1.2...
Hello everyone, Would be possible to have LDAP Listener to create a user record in ServiceNow User table as soon as a new user record is inserted in Active Directory?Thanks,
My client already has a mid-server configured for their dev env. They would like to utilize the same mid-server for their UAT env. Is that possible? If yes, what are the steps required to implement this configuration?
Good Day All, I'm trying to find out if there is a way to add the functionality to the CSM portal that will allow customers to clear all their notification.
Hi All, In AI external search , When user start typing text related to searching document, some suggestions appears. If user clicks of any suggestion text, it redirects to sharepoint "sn_sp_con_sharepoint_external_search" and throwing message 'record...
In the sc_task, I want journal fields toggle button which is present in Incident.SC_TASKthe additional comments field and work notes are separate.INCIDENTIn Incident form you can see the toggle button where we can switch between them I want same in s...
Hello, We have a before insert/update business rule in place on the sysapproval_approver table to check if approver is the person who initiated the request (document_id.opened_by), and if so will change the state to 'approved'. I can't imagine why t...
How can I move "Did this article help you?" button on Service operations workspace KB screen?I want to move this to the bottom on the article, like Agent Workspace was.
My renewal is due May 17, 2024, but my secretary accidentally canceled today, and I need to renew. Can't seem to get back into the system to do that. Any help would be greatly appreciated.
I am converting our custom Change workflows over to Flow Designer. In the process I have it where is asks for the Manager approval in the flow. We have a requirement that allows requesters to update the Manager field and this triggers an update of th...
Good afternoon,For onboarding, if the u_onboard_start_date is AFTER the default due_date, I need to update the due_date to the u_onboard_start_date. I have been trying on insert, which is where I am already doing a bunch of things to pull the start d...
Hi community,we have created some custom tables and the requirement is I need to crate a Custom Admin role for these custom table, He will have the admin accesses to only one custom table. where in he will have read write crate delete access with thi...
