I'm looking for the best way to limit characters for a masked variable field. Currently I'm using field type "masked" so it will be encrypted. I need to limit the below field characters. 1. User ID (limit 8 characters, both alphabetical and numeral...
Hi folks, I am trying to upgrade the instance from Utah to Washington DC.While creating the upgrade plan I am facing an error which looks like : The 'Global Customizations - upgrade plan' upgrade item is not getting created due to this error. How sho...
I have run into an issue where we are finding knowledge articles with the same number (duplicates) and they are totally different articles. It appears to be happening with articles that have been retired. I've tried searching and haven't found anythi...
ver. VancouverRecently cloned and upgraded my sub-prod instances to to Vancouver. Noticed that on my Case form I now see this:The field Affected End User is related to sys_user. In the MFA properties, Multi-factor Authentication > Properties : Enable...
I've been looking into understanding how to use "template value input" for Flow Designer Record Update. I've tried to use use this documentation, but haven't been successful in my attempts. Does anyone have experience using it? https://docs.service...
Hi, I have attached one image from user table and that should be only visible for people having only admin roles.
Hi All, Filter option and funnel search option in related list of approval is not visible to the user but I could see is it because am admin or is there anything that am missing to check .Could some help with the resolution
I have a requirement. When the Stage of a RITM is in in_progress stage (this is done through a flow), an UI button Ready for Delivery should be available. When user clicks on this button, the stage should move to delivery. I have the following UI act...
I have a workflow with a few (Wait x days) timers. When I'm testing changes to the workflow I don't want to actually wait that long for this step to complete. Is there any way I can force the context to move on to the next step?
Hi,When I am trying to complete the Welcome to Servicenow and Micro Certification training , facing trouble due to Hibernate instance issue and could not complete the training please help regarding this issue.
how can we restrict the user to only one request per catalog item if he has already an existing open request for that catalog item. for example If a user has an open request on catalog item 'X' again he is trying to raise the request for the s...
I've just started learning how to use UI Builder and would like to delete some of the test experiences I created. How can I delete them? I don't see anyway to delete the entire experience. Also, when in an experience, how can I delete the page I cr...
Hi, We are having issues when it comes to mapping data contained in a multivalue field in AzureAD\Entra into a String field in the Service Now User record. In Azure we've tried such techniques such as targeting the specific item e.g.Item([field], 1)a...
I'm attempting to establish a series of sequential approvals using the flow designer to enable multiple layers of approval for a single item in the catalog. In the previous workflow system, I could incorporate numerous approval stages without alterin...
