I have a requirement to allow a user to create Engagement Templates, but for some reason the only role that appears to allow access to see all engagement fields on the template creator is admin. Is there another role they can be assigned to allow the...
I have an ask to change the filter conditions in "when to run" tab to Condition field in "Advanced" tab in business rules. I have to call the script include function by dynamically setting the "Most Recent discovery", "Guest OS name" through system p...
I have a question here , Please refer the img. When the checkbox is checked, the following two variables are visible and mandatory by the catalog UI policy.Now, I've received a new requirement: If the first mandatory variable is filled out, the other...
Hi, I have a question. What's the difference between a partner instance and a PDI? I get that a PDI is a personal instance however, I saw somewhere we can have partner instances. Does it mean we can have a partner instance (obvisouly not a production...
Create a new HTTP requestSet type to "Post"Set URL to https://[INSTANCE_NAME].service-now.com/api/now/attachment/uploadAdd these headers:Accept = */*Content-type = application/jsonSwitch to body tab, set to "form-data"Add these to body:table_name = [...
Hi All, I want to add a new item "Preferences" to the user profile drop down in employee center portal.Once I select that, it should take me to "user preferences" widget. Please help me achieve this. Thank you.
One of our clients has other home-grown customer facing portals that they are using.They are implementing ServiceNow CSM with the CSP portal, and would like to use the CSP as the unified landing page for all their customers. So they would like to use...
I am trying to change the Employee center Logo and it doesn't seem to be captured in Update set. How can I force it ? or does it have to be uploaded manually in each environment?
Hi team, I need help/advice with the Flow designer approval requests. I have developed a Service Portal form which after submitting the form, depending on the form RequestedFor's Department, the Flow has to seek approval from the Department approver....
Got a couple questions regarding generate tests:1. Where are the presets saved?2. Is there a way to have the Generate tests page have some fields default to certain value. Trying to figure a way to trigger the test generate automatically after a clo...
There are six styles you can choose for ordered lists in the HTML editor that we use when editing knowledge articles. I would like to be able to format outlines like this:Top level itemNested itemDeeper nestingAnother nested itemAnother deep itemThis...
Is there any way to extract the information from work notes? Is it a table?
Hello, I’m trying to learn about implementations, but when I try to log in to the servicenow store I see this: Sorry, you can't login with this ServiceNow ID Please make sure that your ServiceNow ID uses the same email address you currently use t...
It seems that when having SN send mail from our domain and setting the 3 proposed SPF records from the documentation, I still see mails coming over from SN that are not listed in the SPF records.Seems some of the IP's that aren't in the records, but ...
I was told that using domain separation would increase the license cost by 25% of the total cost. Is this true?If anyone knows the URL or other source of this information, please let me know.Example.20000 USD/year for ITSM license10000 USD/year for a...
