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Resolved! Check if AssignedTo has role

On a field condition, if the assigned_to does not have a specific role, we'd like to clear the assigned_to value. If the assigned_to does have the role, we don't want to clear the value. This is being done through a scoped app. I've taken some sugges...

heathers_ by Kilo Sage
  • 1036 Views
  • 11 replies
  • 0 helpfuls

Resolved! ITSM

1)Which system properties controls the software model display names??2) which system property used to configure the list of change fields that are copied from the originating change??3) what needs to be changed if additional fields needs to be mapped...

mahesh_03 by Tera Expert
  • 595 Views
  • 1 replies
  • 1 helpfuls

ITSM

1) which of the following service catalog variable types are not supported in mobile interface  HTML, Label, UI page, Lookup select box ?? 2) what are the four elements of trust worthy CMDB data ?3)To define stock rules which role is required ??4)In ...

Service Portal: Widget not allowing more than one TinyMCE Editor/ Rich Text Editor (sp-tinymce-editor ) in Service Portal after ROME upgrade

After upgrading to ROME, we observed a strange issue with Service Portal's tiny-mce editor  In a Widget if we have more than one <sp-tinymce-editor> anything other than 1st one is not getting displayed. Steps: 1. Go to Service Portal Widgets -> Creat...

vamsi by Tera Contributor
  • 1460 Views
  • 4 replies
  • 0 helpfuls

Resolved! system Adinistrator password reset

Hello!I have to reset password for system administrator account and I go with instruction :https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1122424 But whenb try to log I get error massage like password or user id is invalid. do...

Dominik1988 by Tera Expert
  • 3841 Views
  • 15 replies
  • 2 helpfuls

gr.initialize() in loop to update records

Hello friends, I came across a scenario in which I need to update multiple incident records and came up with below script:  var gr=new GlideRecord('incident'); var a=['INC0010002','INC0010003','INC0010004','INC0010005','INC0010006','INC0010007']; for...

document viewer issue

Hi Team, We have enable document viewer in our dev env so that the users can view the attachment, by default I can see that when you click on the document it downloads the file instead of viewing it. This seems to be an OOTB behavior. We can see a 'v...

JohnnySnow by Kilo Sage
  • 859 Views
  • 3 replies
  • 0 helpfuls