Resolved! Change Request
Does "ITIL" role is enough to edit the change request or does it require "sn_change_write" role?
Forum Posts
Demand submitted by field not showing when creating New record
Hi everyone, I am new to ServiceNow and working on the form design for dmn_demand record. The issue I am having is that when i create a "new" record in the demand table the field 'Submitted by' does not show as I think there is some sort of logic be...
Is anyone else getting spam email from the community?
In the last few weeks I've been getting spam email from the ServiceNow community email address. Most are in a foreign language (for me, anyway) and the ones that are not have nothing to do with ServiceNow - for example, a "user's" experience using a...
Resolved! setStringParameter() vs setStringParameterNoEscape() what is difference? what is the individual use, pros and cons ?
setStringParameter() vs setStringParameterNoEscape() what is difference? what is the individual use, pros and cons ?
CSM record working times. (Worked time)
Hi Team, How does the Time-Worked function work in the CSM Workspace? Where can you see the history of the working hours entered? We do NOT have the Time Card module installed. BR
Attachments contribution to overall instance Storage
I have been looking at the Storage consumption on our instances and I realize that the biggest table in the instance is the sys_attachment_doc table which is nearly about 21% of the total production storage for us.The local database storage for attac...
ServiceNow Foundations: How to Import Data in ServiceNow Using Import Sets (ETL)
As a ServiceNow Implementor or Administrator, you may be delegated a task on how to import data from a CSV file. Transferring or data migration has been a practice for firms that are starting or using manual to semi-automated. Data can be coming from...
ServiceNow Foundations: The Single Source of Truth of The Enterprise Service Management (The CMDB)
ServiceNow has designed the Configuration Management Database (CMDB) so well and put in place its reputation as the platform of platforms! ServiceNow CMDB consolidates automatically from multiple sources, like cloud assets ( AWS, and Azure to name a ...
Resolved! difference between audited table deletion and normal table deletion?
I just had a question In PDI I created X, Y tables and created sample records, out of them for X table I went to dictionary for collection type and I kept audit as True and for Y table i didn't.In both the cases I am able to delete them and able to ...
Resolved! Pre-populate a condition field in a new record
Hi, I need to pre-populate a condition type field on a new form. For context, the field is on a custom table, and users should be able to create copies of the records stored in this custom table. This copy shall not be inserted immediatley (so, just ...
Resolved! CSM Workspace - Customize Change Management (Fields)
Hello, how can I customize the change management area in the CSM Workspace? BR
File from local drive on network as data source
Hello All,We have an excel file in a drive on our local network updated daily by a webserver. It has limitations(as per the that team) to post it to a local drive.All import sets and transform maps are setup and currently excel file loaded manually e...
Resolved! SSH authentication or connection failure
Hi All, I am currently trying to use Custom SSH Activity designer in order to run some commands on target Linux/AIX hosts. I have defined the SSH Private Key credentials, tested it using "Test credential" UI and it passes fine. Also I have associated...
Resolved! Incident form automatically jumps / scolls to the Activity
When most users go to the incident form, the browser immediately jumps to the activity section of the incident form as if the Show Activity Stream button were pressed. This happens when going to an existing incident or creating a new one. I see this ...
Resolved! Are business stakeholder licenses product-specific?
We intend to use App Engine to build a workflow that will interact with APM, ITAM, GRC, and VRM. Even working closely with our account manager, I'm having a difficult time understanding who needs what license(s).I'm told that if process stakeholders ...