Hi all,
I'm facing an issue with a catalog client script to clear the values of a field when another one is selected... In the catalog item, I have two options that the user can select: 1) Hardware, 2) Software. Based on this selections, other fields appear for the user to select an item and an issue. For example, if a user selects Hardware option, and select a hardware item and issue but then decide that they need to select the Software option instead, once they click on Software, the other fields should be cleared of the data entered and hidden.
I have a UI policy that shows and hides the fields when conditions are met but the data is not being cleared out. I tried writing a client script but no luck, it doesn't erase the data that was entered previously... Below are some screen shots of what I have done. Any suggestions? Please help!!
This screen shot is looking at the "issue_type" field which is a multiple choice field to select Hardware or Software. The onChange script is supposed to look at the field and if it changes, then set the "sw_ci" to empty which is the reference field for software items (CIs). The sane would be vice versa... I don't have to have the questions there but I just added to see what would happen... and nothing happens.
I also tried this one, but still no results.
This is how the item looks, and depending on the selection for hardware or software, should there be any data in the item or issue field, it should be cleared out when another option is selected. For example, if I select 'Software Item', then the information for hardware should be cleared out...
Any ideas/ suggestions would be greatly appreciated!
Thank you,
Yeny Garcia.
