Deletion of key value in ServiceNow

[Vinay Chavhan]

Hi All,

I am using Service graph connectors to bring in key value details from clouds.

If a Tag (key value) is deleted in Cloud environment, then is it possible to delete the "key value" record in servicenow as well? is there any workaround possible here? Because at the moment SGC's don't have the functionality to delete the key values from SNow if it is not present in cloud.

Regards,

Vinay

[bad300c]

Hi Vinay
Any update to this?  I am having the same problem when running Azure discovery but, not with VMWare discovery, where SNow automatically removes old tags.
I am thinking about getting a script to delete all tags/key values, created by the same cloud discovery that is about to be run but, this seems like a pretty inefficient solution.

Louis

[Vinay Chavhan]

Hi @bad300c,

So far we have tried deleting the tags based on last updated date a year ago, but this is not an solution because when next time baseline import is executed we see millions of key values coming in again. 

On Key value table we don not have "last discovered" or "Most recent discovery" fields as well which atleast could have helped us filtering the key value records which are discovered long ago and mark them for deletion.

Currently there does not seem to any workaround for this issue. I am trying to understand if "Tag governance" application could be an alternative here. please do share if you have any finding related to tag governance implementation.

Regards,

Vinay