Delivery time in catalog form is showing 0 days - how to update?

MohammedYaseen
Tera Expert

Hi All,

 

I want to set Delivery time field for catalog item to 2 days. But i am not finding options

 

I am using flow designer and not workflow

 

Please help where to find option to edit in Catalog item when using flow designer.

 

Thanks,

Yaseen

4 ACCEPTED SOLUTIONS

jonsan09
Giga Sage
Giga Sage

You might need to configure that in the stages of the flow, within flow designer

Screenshot 2025-06-25 221121.png

View solution in original post

J Siva
Tera Sage

Hi @MohammedYaseen 
You need to set up flow stages with the duration in your flow to calculate and set the Due date.

JSiva_1-1750914911732.png

Regards,
Siva

 

View solution in original post

Bhavya11
Kilo Patron

hi @MohammedYaseen ,

 

 Navigate to the catalog item's flow and select the 3 dots in the top right hand corner and go to 'Flow Stages'.

Add a new stage and name it appropriately (eg 'Fulfillment'), setting the Duration to whatever you want your delivery time to be.

 

For more info refer this thread

 

Thanks,

BK

View solution in original post

Ankur Bawiskar
Tera Patron
Tera Patron

@MohammedYaseen 

you need to set the Fulfillment stage and set the duration and it will reflect.

This link has the solution

How to set catalog item Deliver time using Flow Designer for Service Catalog ServiceNow 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

10 REPLIES 10

jonsan09
Giga Sage
Giga Sage

You might need to configure that in the stages of the flow, within flow designer

Screenshot 2025-06-25 221121.png

Thanks Jonsan. How to add this in the flow. I am unable to find an option to add

J Siva
Tera Sage

Hi @MohammedYaseen 
You need to set up flow stages with the duration in your flow to calculate and set the Due date.

JSiva_1-1750914911732.png

Regards,
Siva

 

Thank you Siva. i have added the flow stage. but i am not able to bring it in the flow like i see in your screenshot

How to add it to the flow