Duplicate records found

[Mark_Bailey]

It appears with Istanbul I either got a new feature or an old feature was turned on during the upgrade.  

I now have task being created indicating duplicate assets are found. I know my asset database has issues, but I can't do anything about that right now. How do I turn off the creation of the duplicate asset task?

[Michael Fry1 · Accepted solution]

Sounds like Configuration > Health Properties (part of CMDB dashboard). Click on Health Metrics on right, then select Metric - Duplicate - and turn it to inactive.

[Mark_Bailey]

Hi Michael, I will try this out. Thank you.

[Mwatkins]

From the code that I've read about the Identification Engine Health Check, I don't see any property that you can turn off to stop duplicate follow-on tasks from being created. However, I believe you could create a Business Rule (untested) that just stops them from getting created like this:

When: before

Advanced: true

Table: reconcile_duplicate_task

Create: true

Update: false

Delete: false

Script:

(function executeRule(current, previous /*null when async*/) {
   current.setAbortAction(true);
})(current, previous);

[Mark_Bailey]

Thanks Matthew,

I have the active set to false for the duplicate records that Michael pointed out. If this does not work, I will try the business rule.

I thank you both.