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‎09-16-2014 10:15 AM
I have a report that I would like users to be able to view when they open a KB article. I know can insert a link to the report, but I am wondering if it is possible to embed the report itself into the KB article. Likewise, would it be possible to embed a gauge and/or list of records in a KB article?
Chad
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‎10-10-2014 10:51 AM
Chad,
The following HTML tag may answer your question. The width and height can be anything you want. I used used these as an example.
<p><iframe width="650" height="800" src="put link here"></iframe></p>
Example:
<p><iframe width="650" height="800" src="https://www.servicenow.com"></iframe></p>
Joseph
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‎02-16-2024 05:35 AM
Hey thanks for the answer, Do I need a specific type of URL for the report as when I enter the standard URL it just bounces you from the article to report, what am I missing/doing wrong?
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‎10-14-2014 11:17 AM
Joseph,
That worked perfectly. Thanks
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‎10-14-2014 02:32 PM
Chad,
I'm currently working on setting up KB Management, and I'm curious: what kind of gauge and/or list of records do you embed in a KB article? It may be a good practice for us also. Thanks for sharring.
Steve
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‎10-15-2014 07:03 AM
Steve,
We have two catalog items for hardware requests. One is for computers and the other is for consumables. In the past, we included a list of all of the available options for computers and consumables in the KB so that our users knew what they could choose from. Our ServiceNow team is too busy to maintain those lists, so we have offloaded it to the Service Desk to update, with a custom app. Now that there is a table for computers and consumables, I created a report for each and embedded them into their respective KB articles. The data now only needs to be updated once in the app, and the info in the KB is automatically updated.
Truth be told, the embedded report is not as attractive in the KB, as the data could be, but I have not put much effort into that yet. Maybe Phase II.
Hope that helps,
Chad
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‎10-16-2014 11:27 AM
I never thought of importing reports in KB, but it sure may be interesting when a report is related to knowledge article. It gives some ideas. Thanks for sharing Chad.
