Flow Not Triggering when Condition is Met

[Mikayla Mondrag]

Hi! I’m having an issue where I am wanting an email sent out when a scheduled job (it has been blacked out for security purposes) is disabled (when active changes to false). However, when I update the sysauto record and set active to false this flow is not getting triggered and no email is sent. What am I missing?”

[Tony Chatfield1]

Hi, unfortunately a partial screenshot limits the forums ability to assess\diagnose of your issue.
Perhaps you could attach xml copy of your flow so that it can be properly assessed?

[OlaN]

Hi,

I had a similar issue, with Flow not triggering from the sysevent table.

The solution provided by ServiceNow was to follow actions in  KB0866906 I can guess this will also solve your issue.

Although I decided to go with a different approach. Instead of creating a Flow, I created a Subflow that did the same, and then created a Script action (System policy > Events > Script actions) that called the Subflow.
The script action was triggered by an event, and the event was triggered by the record update with some specific conditions.