Has anyone managed to get Inbound Email Flow Designer working?

[SW7]

Hi All,

Quick question, has anyone got inbound email working in flow designer? by that I mean actually sending an email to servicenow instance and it generating a ticket through Flow Designer?

Many thanks

SW

[SW7 · Accepted solution]

Got it working...was just missing one field, that should be left black, the reply table, took some working out.

Kind regards

Steve

[priya92]

Hi ,

can you please share what you did to get it working.

We are also have some issues with the flow designer on inbound emails. getting the below error. However with the same email record if tested from flow designer RITM gets created.

[jparman]

Hi @priya,

were you able to make this work?

[Chris Bui]

I had the same issue when trying to implement the out of the box email flows for CSM.  After disabling the flows, they were still being triggered.  Turns out you can disable the triggers on the sys_flow_email_trigger table.   

When you enable the flow, it automatically enables the trigger record, but when you disable the flow it doesn't disable the trigger. Also the sys_flow_email_trigger table appears to be a data table so it isn't tracked to your update set.