Hide User Comments on KB Articles

billi_lumley · ‎05-26-2016

For Knowledge v3; how can I display/show the comments box, yet hide previous user comments from non-knowledge_admins? We want all users to be able to submit comments on an article, however we only want knowledge_admins to be able to view those comments once submitted.

The following knowledge property will either show the comment box and user comments or nothing at all if you dont have the knowledge_admin role.

billi_lumley · ‎05-27-2016

Comments controlled by UI Macro kb_view_feedback:

The code that displays the actual comments is this portion:

<j:while test="${feedbackRecords.next()}">

<span class="snc-kb-comment-by-title">$[SP]${gs.getMessage("Posted by")}</span>

<span class="snc-kb-comment-by-user">$[SP]${HTML:feedbackRecords.user.getDisplayValue()}</span>

<span class="snc-kb-comment-by-title">$[SP]${gs.getMessage("on")} </span>

<span class="snc-kb-comment-by-date">$[SP]${feedbackRecords.sys_created_on.getDisplayValue()}</span>

</div>

<div class="snc-kb-comment-by-text"><g2:no_escape>${HTML:kbViewInfo.getFeedbackComment(feedbackRecords)}</g2:no_escape></div>

</div>

</j:while>

</div>

Added condition to check if user does not have knowledge_admin role, then display no comments.

The line immediately following that portion, <g:inline template="kb_view_feedback_entry" /> is what controls the "Leave a comment..." comment entry portion.

View solution in original post

billi_lumley · ‎05-31-2016

Yes, however I did not add a condition to check for roles. Rather I updated

kbViewInfo.feedbackInitialDisplay = true; from false to true.

mrandria · ‎06-09-2016

Hi Billi,

I was requested to do the same setting. I am not so familiar with the jelly script. How do you include the kbViewInfo.feedbackInitialDisplay = true; in the UI Macros? And then, did you delete the line <g:inline template="kb_view_feedback_entry" /> ?

Thank you in advance

MR

billi_lumley · ‎06-09-2016

Originally it was line 6 of the UI Macro that I had changed from true to false "kbViewInfo.feedbackInitialDisplay = true;" . I didn't like how that worked in v3 as the user never receives a confirmation message that they submitted a comment. I found a better solution without modifying the macro.

Update the KB Properties to show comments when article loads, list of role leave empty and change the Max number of user comments to display to 0. Then the user can only view their comment their entered and no other comments. The KB admins can view all comments submitted from the article when in Edit more, the Feedback module or by receiving an email. Hope this helps!

mrandria · ‎06-09-2016

Hi Billi,

Thank you for your feedback and for your help. Now it's work!!

chandralall · ‎10-12-2016

Hi Billi, I have tried all suggestions listed above but none seem to be working . We are on knowledge v3 but I'm brand new to service now. I have changed UI Macro kb_view_feedback: to false and the glide.knowman.show_user_feedback to never but the comments still display.