How can Child Incident should use Parent Incident SLA

[fgh1]

As incident is created SLA gets attach to it and as I create child incident to that parent incident. Same SLA should be attached to child incident. How would I get this?

[Saurav11]

Same SLA record cant be mapped to two incident. We can configure SLA so that two SLA records created with same breach time

Now you create Identical SLA for Child ticket. So, in your main SLA add additional Start condition as parent is null and Reset condition as parent is not null

For Child ticket SLA use the same condition as parent, except the new condition I'm suggestion should be opposite. In Start condition it should be parent is not null and Reset condition as parent is null

Now we need a start time should be same. So, in incident table create new date time field or use existing field like Expected Start which was never used for storing the SLA start time. You have to create a on before business rule and update this field with the create time or the field used in retroactive start for parent SLA.

In child ticket SLA this field mentioned above should be in Retroactive Start.

This way you can have similar SLA in both parent and child.

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