How can I view a PDF inside a KB article?

[Cory Miller]

I would like to use the ton of PDF documents as KB articles without having to download and open the PDF separately.

PDF player inside KB or

Convert the PDF to ??

[chrisd94]

Hey John, I got it working today. It works about 50% of the time but, I can not figure out the bug.

[John Reynolds]

Is it at least showing the attachments list when you click into "PDF List"? Even with the PDF attached it is not displaying in the attachments list for us.

[JonathanJacob]

Hi all,

Sorry for the delay, just seeing this.

I am the creator of the share app, unfortunately since I no longer work with Fruition partners I cannot update the app(I don't have access, and now they own the code) maybe they will update it?

Here is what I can say about Fuji:

With Knowledge V3 the use of the kb_view_custom ui macro is now considered legacy. So you can still use it, but you will need to modify the new OOB UI pages/Macro to inline that macro. Or The other option is use the legacy kb_viewer which uses the old UI for the Kbase, which is unchanged in Fuji.

John/Christopher in regards to seeing the pdfs in the glide list, the following criteria must be met:

1. Attachments must be attached to the existing records to be displayed.

2. The content type of the attachment must be "application/pdf" (this is so the embed works properly)

I would bet that for those pdfs the content type is not set(sometimes the instance is flaky about that). You can check this by going to the sys_attachment table and searching for that file, and double check the content type. If its wrong or not set, set it to "application/pdf".

Let me know if you have additional questions or problems I am happy to help!

[chrisd94]

In regards to John R. I was having the same exact problem yesterday. Came into work today and it is working great. I really have no idea what happended besides maybe a developer changing something that was tripping it up. I hope you figure it out!

In regards to Jonathan, thanks for the help! I will be sure to check if I run into the problem, which I'm sure I will, in the future.

[jdavid]

Hey Jonathan,

I too have used it with great results until we upgraded to Fuji. Since you, as the creator of the viewer no longer work for Fruition and Fruition does not seem to have anyone updating the item, it might be a dead project.

With the insight, you gave, I thought I might add to it and help others.

There is an OOB UI macro that needs to be modified to point to the "kb_custom_view" macro.

Add the following text

<div align="center">

  <g:kb_view_custom />

  </div>

to ui macro: kb_view_common, this places it at the end of the item and centered.

This was all that I needed to get it working again in Fuji.

Kindest regards and thank you for the heavy lifting you did.