how do i pass multiple recipients for parm1 in sysevents table in flow designer

Ansuha Chipuri · ‎09-02-2020

Hi,

I have a flow where it create a events, in the field param1 how can i pass multiple recipients

if i just drags the data from pannel and activate the flow in the eventlog it is taking both the recipients sysid as one and the notification is not trigerring.

can some one suggest me a solution so that it takes two recipients without using param2

Ankur Bawiskar · ‎09-02-2020

@Ansuha Chipuri

please use this and it should help you

you need to use script section to set the comma separated values

Click the fx icon and add this script

var str = fd_data.trigger.current.task.assigned_to.manager.toString() + ',' + fd_data.trigger.current.task.opened_by.toString();
return str;

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

asifnoor · ‎09-02-2020

Hi,

As per the screenshot, i see there is only 1 user that exists in param1. Did you drag the other user into parm1?

can you also share the event log once to understand the issue. ARe you saying there is no comma between both users?

Ansuha Chipuri · ‎09-02-2020

yea, there is no comma between two users in the log it is taking as single string

1. the above sceenshot hasonly one recipient then the event log is and notification working fine

2. if the flow has two recipients then the event log is as below , notification not working bcz users are not identified

Ankur Bawiskar · ‎09-02-2020

Hi,

As per your flow screenshot you are setting event parm1 as Assigned To -> Manager

So it will have only 1 sys_id

I didn't get how it would have 2 sys_ids

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ansuha Chipuri · ‎09-02-2020

hi ankur,

for that two sysids i have added second recipient two to the param 1 field in flow but i have not shared the screenshot. below is the one