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Direct access to ServiceNow?

Hello All, I am wondering if there is any way to access Service Now using JDBC? From what I can gather the only protocol that is used to access SN is SOAP, and that is done either through the Windows based ODBC or via the PERL API. I have a quandry h...

icalderus by Kilo Contributor
  • 1521 Views
  • 9 replies
  • 0 helpfuls

Introduction to the Content Management System

The Service-now.com Content Management System (CMS) is designed to provide a b2c interface between the IT department and the user community. Rich in functionality, the CMS uses a familiar interface while integrating with the existing Sevice-now.com i...

by  
  • 2571 Views
  • 29 replies
  • 0 helpfuls

Creating internal links within a KB article.

I am tasked to create a glossary of terms within a KB article. Is there a way to create internal links within the article? The glossary would contain letters A thru Z and when the user clicks on one of the letters, they would be transferred to that s...

marguerite by Kilo Explorer
  • 1897 Views
  • 3 replies
  • 1 helpfuls

Knowledge Base Review System

Hi,I was wondering if Service-Now has a review system in place for knowledge base articles?So, if, after 6 months, an article has not been updated, it can be flagged for review.Thanks,Gail

by  
  • 2561 Views
  • 10 replies
  • 0 helpfuls

Knowledge articles - titles and formatting

In preparation of beginning to populate our knowledge base, I am interested to know if anyone has a specific naming convention that you are using to TITLE your knowledge articles?Example: MSWord - How to create a tableSame goes with the body of the t...

by  
  • 2267 Views
  • 1 replies
  • 0 helpfuls

Best method of doing data entry

Have a requirement to let users input data into a table. Currently they enter the info in a spreadsheet and it gets emailed and imported into the ERP system. Goal is to let them open a form in SNC (published in the Service Catalog?) and input the fie...

martincohn by Kilo Contributor
  • 1683 Views
  • 3 replies
  • 0 helpfuls

Remote Update set

If click on some customization record in Update Set, there is a field Remote Update Set.I want to know the proper use of this feature.

abhijats by Tera Expert
  • 3179 Views
  • 3 replies
  • 0 helpfuls

Searching on short description

I recently polled our agents on if they like the fact that knowledge will automatically search on the short description of an incident. An overwhelming majority came back to say that once they click knowledge they end up deleting the search and type ...

krauts24 by Kilo Contributor
  • 1350 Views
  • 2 replies
  • 1 helpfuls

Different View for new records

Hello,I have a view that should only show on new records. So I modified the arguments in the Create New Incident module to specify this view. If you click Save it stays on this view.I need to do something to switch the view after save. I thought I co...

gaidem by ServiceNow Employee
  • 1615 Views
  • 1 replies
  • 0 helpfuls