how do we edit knowledge base articles?

[mwalpole]

Hi,

We have, until we upgraded to the latest version of Service now, been able to edit knowledge base articles.   Now however, even our users with admin rights, like myself, are unable to do so.

If i browse to the knowledge base and click edit, I can select any of the articles to edit, but nearly everything is greyed out and the only options within the article are to retire or delete.   The only options I can change are related links and knowledge feedback at the bottom, I can't alter any of the content or attachments.

As a work around we have been retiring articles that needed editing and creating a new one, but this isn't really ideal.   Is anyone able to advise how we can now do this?

Kind regards

Marc

[Janet Grace]

More information.  Each of the problem articles have 2 other articles in the instance with the same Number.  The article created first has the version and can be edited but the other 2 do not have a version and cannot be edited.  Please let me know if there is an easy way to correct this issue without having to recreate the articles.  Here is the solution for not creating/publishing articles with the same number as others: https://docs.servicenow.com/bundle/london-servicenow-platform/page/product/knowledge-management/reference/knowledge-article-duplicate-numbers.html