How do we set approval for the Request Item

[kphule]

Hello All,

I have configured a Service Catalog and designed the work flow accordingly, my requirement is when the SC is submitted then an approval should be triggered to the called id's manager.

Current scenario is when i am submitting the SC the requested for shows as (Caller_id) but in the Request Item its setting the System Administrator, how can we change this to the caller_id?

[kphule]

The Detail steps to reproduce.

1. Open the Service Catalog.

2. I have added in the Variables (Requested for, Manager,Location)

3. Requested for on the Service Catalog is a reference field.

4. I am selecting any user (I have made sure that it has a Manager defined on its record)

5. Ordered the Request.

6. It created a Req but the requested_for is set as System Administrator and same is set on the RITM.

Question : How can i set the Requested_for on Service Catalog and RITM to the user which I selected on Step 4.

[Dave Smith1]

According to your process: I would have a business rule that pushes the "requested for" name into the "opened by" field (I think) to make it look like it was raised by them.

However... what happens if you impersonate the "requested for" user and order this item yourself?   I presume all requests aren't being manually raised by someone else on behalf of ESS users?

[johnram]

The ServiceNow Wiki content is no longer supported. Updated information about this topic is located here:

Approval and Rollback Activities
 

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[Harsh Vardhan]

Hi Kartik,

caller_id does not exist in sc_req_item table. you can set it for requested for .

[kphule]

Hi Harsh,

How can I mapp the variable from SC to the sc_req_item so that values will get pushed to the Request Item.

Thanks

Kartik