how to publish retire knowledge articles

[mohammedhyderal]

Hi All,

I have knowledge article which got retired due to no response from the approver for 30 days, I have that knowledge articles to get activated back,

someone please help on this will really be appreciated

[bpippert]

I suggest you look at the Publish Revision step in the Knowledge - Publish Knowledge workflow. I am guessing you could create a UI Action that just does the same steps as that.

Effectively, it is just setting the following values on the record:

workflow_state = "published";

retired = "";

published = new GlideDate();

[Chuck Tomasi]

Hi Mohammed,

If you reset the workflow via script, then it would go back to Draft so you would need redo the approval to get it from Draft to Published. Jumping from Retired to Published might get you in trouble when it comes to an audit because there is no audit trail HOW it got back in to Published without anyone acknowledging the process.

[mohammedhyderal]

Thanks for the support,

Could you please help me in sharing the reset script for the workflow?

[Chuck Tomasi]

Hi Mohammed,

Try this in a UI action. (UNTESTED)

Name: Reset

Table: kb_knowledge

Active: true

Show Insert: true

Show Update: true

Form button: true

Condition: current.workflow_state == 'retired';

Script:

new Workflow().restartWorkflow(current, true);

action.setRedirectURL(current);

[Chuck Tomasi]

hi Mohammed,

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Thank you