instancename@service-now.com is available in Zurich release?

[Kody]

Hello,

Is "instancename@service-now.com" available to receive inbound emails in Zurich release?

System Mailboxes > Administration > Email Accounts = table [sys_email_account] has no record in PDI.

If I want to utilize the email account to receive inbound emails, how can I set up it?

Best regards,

Kody

[mayankkumar]

Hi @Kody,
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Yes, it is available
Please refer the below mentioned resources to set it up
Video -> How to Connect Gmail to ServiceNow PDI #servicenow #servicenowdeveloper #email - YouTube
Blog -> Configuring an Email Account in a ServiceNow PDI - ServiceNowWithRunjay

Please let me know if you need more help to set it up.
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Please mark my response helpful and accept as solution
Thanks & Regards
Mayank

[prerna_sh]

Hi @Kody 

Please check out these:
https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...
https://www.servicenow.com/community/itsm-forum/how-to-setup-the-smtp-and-pop3-email-accounts-in-pdi...
https://www.youtube.com/watch?v=bAxanOHjU54
https://www.youtube.com/watch?v=bBR3BTvxoiA&t=5s

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If my response solves your query, please marked helpful by selecting accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna