Integration user account/Service Account should be local user or AD?

Merit71
Tera Contributor

‎07-20-2023 03:51 AM

We are working on multiple Rest integrations for our client, which needs multiple integration user/service accounts to be created for each integration.  What is the best practice here:

1. Whether the integration account to be maintained as a local user account or maintained in AD & synced with User form?

2. What are the possible challenges we may face if the account is maintained in AD and Synced with ServiceNow User table?

Thanks!

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edfingleton
Tera Expert

‎07-20-2023 04:24 AM

My personal preference is to have all integration users as local users within ServiceNow, this means that ServiceNow has total control over which users can access integration features and usually reduces the number of staff who would be able to update an integration credential and break an integration.

 

Ed