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11-29-2018 12:34 AM
Hi All,
We have a requirement to send out "reply" emails (from within ServiceNow, as email notifications) in response to some inbound emails received in a ServiceNow instance.
I tried tweaking the headers in the sys_email record to add the "In-Reply-To" and "References" headers (and added the correct values in them) using a before insert Business Rule, but that didn't work - the emails showed up as new emails in the destination mailbox.
Is there any good way to achieve the same? Any help is appreciated.
Best Regards,
Somjyoti
Solved! Go to Solution.
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11-29-2018 12:54 AM
Hello,
Have you checked the Reply email option on your inbound action to see if it sends email as expected?
Thanks!
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11-29-2018 12:54 AM
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11-29-2018 01:00 AM
Thanks - weird how I could miss that!
Best Regards,
Somjyoti