Linking to KB articles

[Tom Alday]

We're starting to fill out our KB more and I'm wondering if there is a way to make the page for article (kb_view) present so it looks like part of the rest of the CMS, with our header and sidebar etc? Right now if I link to an article (ex. kb_view.do?sysparm_article=KB0010440) it just loads the content of the KB article and nothing else.

I know the kb_view UI page can be formatted but I'm not sure how to make it show with the same layout of our CMS.

[Mlombardo]

https://ungitsm.service-now.com/ess/knowledge.do?sysparm_document_key=kb_knowledge,1687309604190140f3362c020766e11f


Pretty sure you need to use the URL structure above with the sysid. Replace 1687309604190140f3362c020766e11f with the sysid of the article

[Tom Alday]

I'm getting that URL from the "permalink" link at the bottom of each article. Is their a way to programmatically change the structure of that link to match the one that points to knowledge.do instead of kb_view.do?

edit: it's controlled by a UI macro called kb_article_footer, but it's all javascript-y in there and I don't know if it can be changed....

[matthew_magee1]

Tomalday-

did you ever get this working? I have a feeling this will come up as a requirement for us-

Thanks-

[Tom Alday]

Nope. I eventually found a UI Macro called kb_header_links that I hacked around, adding HTML and CSS to to include my header and menu bar from the CMS. It's not perfect, but it works for us.

Edit: Actually scratch that, seems like the Dublin update has broken that too. Back to the drawing board.

Having your KB articles include your branding/logo shouldn't be this goddamn hard Service Now.

[matthew_magee1]

I was thinking about editing the UI Macro too but once we change anything, we own it. Prob why your dublin upgrade didnt' work to well. If I get anything in return from SN, i'll let you know-

MM