Making Mass Changes in List View of Knowledge Articles

[abeers]

Hello,

We will be moving to Fuji in the next month or so and I fully intend to take advantage of the new multiple knowledge bases.

One of the things I will want to do is migrate a large amount of knowledge articles from the existing knowledge base to the new ones i'll create after the upgrade.

We have upgraded our POC environment so I've been playing around trying to see the best way I can set this up and I haven't been able to mass update any of the fields in the list view.  

I can do it in other list views such as mass updating 7 tasks from low priority to Moderate (as you can see below) but I can't do anything of the sort when looking at knowledge articles.   I was hoping I could just highlight the articles and change the knowledge base all at once without having to go in and change each article individually.

Any suggestions on how best to do this would be greatly appreciated!!

Thanks!

[dwolf · Accepted solution]

Hi Abigail,

The functionality you are describing in the Task list view is also feasible in the Knowledge list view. You or your instance admin should review the ACL for the knowledge table (kb_knowledge) to identify if there if there is an overall list restriction or a field restriction that is keeping you from making mass changes.

Administering the List Editor - ServiceNow Wiki

Hope this helps.

Darla

[abeers]

Yes! That is exactly what I was looking for--that link you provided was super helpful!

Thank you!

Abigail

[jfjones]

I have run into the same situation as Abigail but have not really understood, from the ACL perspective, what I need to do to be able to "list edit" a bunch of my Knowledge Articles. I need to associate a number of them over to the IT Knowledge base. Any pointers would help. Thanks, John.

[dwolf]

Hi John,

So I can reply appropriately I'd like to verify if you're an admin for your instance.

Thanks,

Darla