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‎08-24-2017 12:03 AM
Hi everyone,
I use [task_time_worked] to track time worked on Incident and RITM
I want to make a report "group by company"
But Company is not at the same place for both tables :
- In Incident : task_time_worked.task.Incident.CallerId.Company
- In Sc Req Itm : task_time_worked.task.sc_req_item.request.requested_for.Company
What I want to achieve : Having a table that is like this
Created (from task_time_worked) | Time Worked | User (form task_time_worked) | Task Type | Company (from incident AND req_item) |
---|---|---|---|---|
20/08/2017 | 15min | IDE | Inc | Cust1 |
20/08/2017 | 15min | IDE | Req_Item | Cust1 |
In other word, I think I want to make a Union where I can use a "AS Company"
Do you have any clue or advice ?
Thanks a lot
Solved! Go to Solution.
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‎08-27-2017 10:07 PM
Hi everyone,
I finally gave up.
I used a "scripts - background" to fill "compagny" using rules listed above for all Incidents and Requested Item.
I used a Business Rule to fill "company" automatically
I can now report on task.company as wanted
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‎08-27-2017 10:07 PM
Hi everyone,
I finally gave up.
I used a "scripts - background" to fill "compagny" using rules listed above for all Incidents and Requested Item.
I used a Business Rule to fill "company" automatically
I can now report on task.company as wanted