synchronize clocks with a public NTP server
Is ServiceNow synchronize clocks with a public NTP server?If yes, what does it utilizes for NTP synchronization?
Forum Posts
ATF-How can we open any specific record from list.
HiI am trying to open second record from RITM list.I use Record Querry in first step. I get 2 records(RITMs).I want to open one specific RITM from this result.If I try with Open existing Record with Above result in data picker, it only allows to sele...
Resolved! I created a view, but the users cannot change the view. How to fix it?
I want users to be able to choose which view they want. Thank you.
Resolved! Add Work notes Comment with Link to External Site
Hello, I am looking to update work notes with a dynamic link. With the link it will be dynamic based off of another field. We track Fedex shipping numbers in a specific field on the RITM and when it is populated it adds a work note to the INC that wi...
Resolved! Add to Update Set is missing from records on PDI
I expect to see the option to add to update set but I don't see it. I don't see it in the actions either.
Help assigning a role to all users simultaneously with script.
Hi everyone,I have a role that is used in a catalog item and I need to grant all users access to this role; so everyone in the company can access this catalog item. (the role determines when variables are required and only users with the pm manager r...
Resolved! Assigned to based upon assignment group selection on Catalog Item form
How can I set up "assign_to" group member list (showing the group members), dependent on assignment_group selected on a catalog item form?All help is greatly appreciated. Thanks.
Having difficulty configuring Adaptive Authentication policies
Hi All! We are considering moving from IP Address Restrictions to Adaptive Authentication for all the obvious reasons. But I am having some trouble getting it to do exactly what I want. The scenario I am shooting for is as follows: Pre-authentication...
Resolved! Jira Servicenow integration
Hello everyone,I work in the BI department and manage all the issues in Jira. All requests to our department come from So when someone creates a ticket using this form a task will be created. "Subject" and "description" in ServiceNow should be mapped...
Service Now Complete Capability Map
Hi all,in order to understand customer situations i like using a capability map.I find this one in Now Create:Assets - Now Create (servicenow.com) The issue here i that it has not a complete covering of the complete Platform possibilities. All indus...
Resolved! ServiceNow Dynamic Translation using MS Azure
Hello, I am configuring ServiceNow Dynamic Translation using MS Azure. I am getting the error Unable to translate. Try again. I have reviewed the KB and tried all the workarounds mentioned on KB KB0861085. I opened a case with HI Support, meantime, w...
UI Builder Scroll
Hi guys, i have a problem that I need to solve. I wanted to make a sort of menu where you can navigate to other pages, i used a Content Tree to set everything and it worked fine. The problem is that i want to make this component unscrollable. Example...
Tables description
Hi,I would like to know the purpose and description of the following tables:sys_ux_lib_assetsys_cache_flushsys_flow_plan_context_bindingsyslog_ROTATING_TABLEua_defn_agg_datausageanalytics_countsys_upgrade_statesys_update_xmlmetric_instancesn_kmf_reco...
Update allocations - Subscription Management
Hi All, I am currently working on Subscription Management and have come across a button called "Update Allocation Totals" in the Overview module. Clicking this button updates subscription information, but it appears to be a manual step. Is there an a...
Multifactor Authentication MFA
Hello I have to prepare MFA for our instances. (in preparation playing around on my 2 PDI's). First of all I recognizes that the "MFA Context" was created OOTB only on one instance: (do not know why the instances differ) The documentation tells,...
