Modifying kb_view

[Nivlac1000]

Hey All,

  I'm trying to meet some requirements for our Knowledge team.   I've been digging around a bit but can't figure out how to do these two things they are asking for in the Feedback section.

1. Force the Feedback comments box to be open by default instead of closed

2. Move the section for the "Was this helpful?", the ratings, and flagged to the left hand side.

Anyone out there played around with either of these?

Thanks!

Cal

[Nivlac1000]

Hey Kevin,

  Any luck?   I just got from vacation and ready to work on this again.

Thanks!

Cal

[Nivlac1000]

Hey Kevin,

  Should I hold out hope here?   Or give up?

Thanks!

Cal

[servicenowkevin]

I've asked around and haven't gotten a firm answer yet. If/when I get one, I'll let you know.

[ryanpalkovic · Accepted solution]

Working on the "useful" on the left, but it looks like you should be able to modify the UI Macro: kb_feedback_section

This line:

<div id="commentsdiv" style="display: none; padding: 0px 4px;">

To:

<div id="commentsdiv" style="display: block; padding: 0px 4px;">

To get Feedback Comments to be visible when the form is displayed.

Note: The first time the page is displayed after making this change, the +/- icon that's normally used to display this box has the + visible, even though the field is expanded.   Clicking on the + will collapse the field, and then the icon will return back to the functionality that you're used to.   I'll see what else I can find on that.

[Nivlac1000]

Hey Ryan,

Awesome! That is where I was looking but wasn't sure what to change in that Macro to make it stay open.   My "jelly" is weak.

I'll keep an eye out for the "useful".   Looks like this is the way that ServiceNow does it internal.

Thanks!

Cal