Multiple (Array) Items in Catalog Item

[phsdm]

I have a three part question related to design and implementation of Catalog Items.   I am often asked to design an item which accepts "one or more" items.   For example one or more (name, phone number) pairs for a request to add lines to a phone.   The reasoning behind putting multiple entries on the form is to collect related work in one request item.

My questions:

1. Is this style of request supported better some other way?

2. The way I implement this is to create variables (name01, phone01, moree01), (name02, phone02, more02) .. (name08, phone08).   Is this the standard practice?

3. I have a short attention span, and find manual creation of these variables boring and error prone.   Do tools exist to help with this?

I started to write some scripts to help me with this.   One to "copy" up a variable.   Increment numbers in the variable name and question, and add 50 or 100 to the order.   Another to "copy" up a UI Policy along with its actions, incrementing any references to variables.   I thought I would stop and ask these questions in case:

A) Doing this is pointless because I should be using alternate techniques or tools.

B) Someone already has the perfect toolkit for doing this.

[Brad Tilton]

One of my favorite share apps is a table catalog item variable that I think would work well for your situation. It's features are:

Features:

- define and maintain variable table columns in a table accesible from the Service Catalog application

- define non-table fields which can be displayed before the variable table

- auto creates a variable set which can be added to any catalog item

- supports text, choice, checkbox, reference, date and datetime field types

- can define onchange functions for any column

- can allow multiple occurrences of the variable table to be created on the same catalog request order

- variable table is displayed on request items and catalog tasks and can be made read only

- can have variable table displayed in HTML emails

ServiceNow Share - Catalog table variable

[sachin312]

Hi Brad,

Can you please let me know how to define onchange functions for any column. I am trying to pre-populate the catalog table varaible values when a number variable is changed. (Both number and catalog table variables are on record producer).

How to use catalog table variables in client script?

Thank you.

[Chandresh]

Hi @brad,

I believe Catalog Table variable creates macro and it is not getting rendered in the Service Portal. Is there any way, we can render this macro in the service portal.

[Brad Tilton]

UI Macros are not available in Service Portal. You'd have to reproduce the functionality in a service portal widget, then associate the widget with the ui macro variable through the widget field on the variable.