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‎01-03-2024 09:00 AM
Hi All,
We just upgraded to Utah and now the portal search widget is not returning any article that isn't on an OOTB article template. We created a few custom article templates and these are not showing in the search when we search by name or even KB#. Is there a filter setting we need to update?
Solved! Go to Solution.
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‎01-12-2024 10:36 AM
Articles on templates we created weren't returning in the search, OOTB templates were. We solved by adding our custom article templates to the AI search child table RL and re-indexed the knowledge table index source. The defect occurred around the time we upgraded to Utah, but not confident enough to say that was the root cause.
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‎01-03-2024 09:13 AM
Hi @JD292
Seems some thing similar already raised and a known issues
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0681155
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0752322
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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‎01-12-2024 10:36 AM
Articles on templates we created weren't returning in the search, OOTB templates were. We solved by adding our custom article templates to the AI search child table RL and re-indexed the knowledge table index source. The defect occurred around the time we upgraded to Utah, but not confident enough to say that was the root cause.
