Sent/Received emails not showing in Activity stream

[patricklatella]

hi Community,

I've configured the Activies for the view of records in a custom table in a scoped app to include "Sent/Recieved Emails".   When I (as the admin) view a record I see the emails in the activity stream.

However, as users who have the role to view the table (but not admin) I do not see it.   Anyone know why this would be?

[Michael Fry1 · Accepted solution]

System Properties > UI Properties. Locate the property labeled List of roles (comma separated) that can view emails in the Activity Formatter when "Sent/Received Emails" are included.

Does the person you're impersonating have one of the roles listed?

[Sharique Azim]

Hi Michael,

In my case after Kingston upgrade from Istanbul, the emails are not being shown anymore.

The emails are not available for admins also, emails logs shows that emails have been sent.

Please also note, after doing configure available field , i can see the see the sent email field present in selected fields of the slushbucket.But not on the  activity logs yet.

[patricklatella]

thanks Michael, that was it!   I added the role needed to the UI Property...works perfectly.

[Laurie Marlowe1]

Hi Michael,

We have a similar issue, but on incidents, and using the email client from the ticket.  The UI Property is set to "itil" role.  Sent/Received Emails are included in the Activity Formatter.  Emails sent from the email client in the header do not show up in the incident ticket.  The email log shows the email was sent.  Is there some other setting to include these emails in the Activities?

Any ideas?

Thank you,

Laurie