Sent/Received emails not showing in Activity stream

[patricklatella]

hi Community,

I've configured the Activies for the view of records in a custom table in a scoped app to include "Sent/Recieved Emails".   When I (as the admin) view a record I see the emails in the activity stream.

However, as users who have the role to view the table (but not admin) I do not see it.   Anyone know why this would be?

[Michael Fry1]

You're screen shot is showing the email client, ability to send emails from the ticket. The conversation on this thread is about showing emails in the activity

[Laurie Marlowe1]

Yes, I know.  The emails I am sending from the email client on the ticket are not showing in the activity of the ticket.  Is it possible to do this?

[Michael Fry1]

Geez, would think so, but not positive.

[Lisa LeMaster]

Did you ever get this to work?  I"m having same issue. Also the same one that was listed first on this page.  I can't get sent/recevied emails to show up at all and I do have the itil role listed as they suggested and I have the itil role.  

[Del4]

@Chuck Tomasi more detailed question from https://community.servicenow.com/community?id=community_question&sys_id=e6fbc325db9cdbc01dcaf3231f96...

We are having an issue similar to the above, but slightly different 🙂

If a consultant uses the ellipse within a ServiceNow ticket (INC / CHG / PRB or RITM) and sends the customer an email:

1. This email does not show up in the customers Service Portal
2. However, it does show up within the native UI under the activity stream on the consultants side of the platform as i believe the UI properties are setup correctly.

UI Properties are set as follows:

assigned_to,cmdb_ci,incident_state,impact,priority,opened_by,work_notes,comments,*Email*,*Relations*,*Attachments*,close_code,close_notes,actions_taken,contract

Thanks

Del