Sent/Received emails not showing in Activity stream

[patricklatella]

hi Community,

I've configured the Activies for the view of records in a custom table in a scoped app to include "Sent/Recieved Emails".   When I (as the admin) view a record I see the emails in the activity stream.

However, as users who have the role to view the table (but not admin) I do not see it.   Anyone know why this would be?

[Arya Aravindan]

The email are showing up on the activity stream of incidents, but not on task or RITM.

The email attribute is present on all tables. Please advise. Thanks

[Tushar Walveka2]

The following steps will enable you to view the "Sent/Received Emails" prior to Tokyo and "Emails - autogenerated" and "Emails - correspondence" from Tokyo onwards in the activity stream:

1) Ensure that the following property value has the right role added so the user with the role can view the email option (Show email details)

    glide.ui.activity.email_roles

2) The email sending property 'glide.email.smtp.active' should be set to true. Note, it does not matter even if you see emails being sent from Email logs (sys_email), the 'Show email details' will not show unless this property is enabled.

3) If you are testing on an OOB Instance, please set an email address, eg: employee email address just for testing purposes in the system property 'glide.email.test.user'.

4) Make sure the 'Sent/Received Emails' or "Emails - autogenerated" and "Emails - correspondence" checkbox is ticked on the Activity Stream filter (see the images in the Description section).

Now you can test this by logging a new incident and notice the email activity is now visible in the activity stream.

Note that another alternative on an OOB instance with email sending disabled is to navigate to the sys_email table, locate the emails related to the record you are using and update their type to "sent". 

These will then show up in the activity stream if "Sent/Received Emails" or or "Emails - autogenerated" and "Emails - correspondence"is enabled in the Activity Stream filter.

[ChristianHCABO]

Even with these steps taken, a new instance from Vancouver Upgraded to Washington, still does not show emails in the activity log.
.
There may be another step we're overlooking.

[ChristianHCABO]

I should mention that Admin can see emails in the activity log, but itil cannot, even with the separated list of roles containing itil first. But I see it has ; as the delimeter not , maybe that is impacting.

[ChristianHCABO]

Seems we're OOB for this property, but it has listed ; as two of the delimiters.... 
itil;it_project_manager;it_project_user,sn_esm_location_agent,sn_esm_agent,sn_csm_ocs.ext_agent,sn_customerservice.case_task_agent,sn_customerservice.relationship_agent,sn_customerservice.case_contributor_creator,sn_customerservice_agent