Single Inbound Email Action for multiple tables?

Community Alums · ‎12-11-2019

We have a requirement to send a generic response to inbound emails that do not have inbound email handling in place, which includes several tables. When creating an Inbound Email Action, I can only select one table, but what if you wanted to set one Inbound Email Action for multiple tables. How would one go about this?

Ashutosh Munot1 · ‎12-11-2019

HI,

Now this is debatable. You can't have a email inbound action on multiple table's. What you have figure out is whether you can use a parent table for example task table. So it can create inc,chg,req,prb,etc for you. Similarly it applies for CMDB.

So you need strong and good use case to implement this.

Thanks,
Ashutosh

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Harsh Vardhan · ‎12-30-2019

how about creating one script include which will take care the creation part of the record and you just execute the script include inside the inbound action.

Community Alums · ‎12-30-2019

If I do create a script include to handle the creation of the record, which target table would I select? e.g. if I choose Incident, won't it only ever make it to the script include for replies to the Incident table?