Submit new Record Producer record but keep user on form with values set

[Ryan74]

Looking for a way to have a user fill out a Record Producer and then click submit to generate the record in a scoped application. Once the user hits submit we want the record to be created and have the user to remain on the Record Producer and keep certain fields filled in (Or redirect to the same Record Producer and prepopulate variables with the previous records data). This is to speed up the submission process as they will be using repetitive data in the variables rarely making a change. Using the Insert and Stay of the NowPlatform could work but for training, scope, and business process reasons the service portal will be easier.

From my research and testing last week i'm not seeing an easy way to retain the "current" record producer record once the user hits submit. I'm able to redirect the user back to the same Record Producer using, producer.portal_redirect =, but we lose access to the previously submitted record producer record. I was looking into g_scratchpad options but not seeing how I could leverage it.

Essentially we're trying to do this,

User fills in record producer -> User submits record -> Record Producer record/number is created, use record/number to script creation of multiple other table records linking to just submitted record producer record -> Keep user on record producer or redirect to same record producer -> Prepopulate certain variables with just submitted record producers values -> User tweaks any values on new record producer if necessary and submits another new record -> Repeat

Thanks

[Pradeep Sharma]

Hi Ryan,

Have you explored the Multi-row variable set to capture multiple information as rows and submit them in a single request?

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-manage...

- Pradeep Sharma

[Ryan74]

Hi Predeep,

Unfortunately the children record creation isn't what i'm concern about. Its more about how do we essentially create a record producer where the user can just keep hitting submit over and over to generate new records without having to fill in all of the fields over again. The previous submitted variable values should be prepopulated into the new pending record producer. A "Insert and Stay" concept but on a Record Producer

Thanks

[Pradeep Sharma]

Hi Ryan,

Thanks for the update. One of the possible solutions is to have an OnLoad CS+GlideAjax to prepopulate values from an existing submitted record via. You have to handle the logic in such a way that you are getting the latest record with a right time interval.

- Pradeep Sharma

[Ibrahim19]

HI Ryan74,

Do you have a solution here? I have also the same requirement.