Surveys in Service Portal : Something went wrong, please try again later.

[Gwen Vanderhaeg]

Hey all,

I have setup the Survey widgets in our Service Portal and it all looks cool...But sadly end-users are unable to submit a survey. Error: Something went wrong. Please try again later.
When I do this with my own user, who is admin, I have no problems.
So I would guess this is a permissions issue.

Has anyone had this issue before? Suggestions?

This is on Istanbul Patch 5 Hotfix1

Thanks in advance!

Gwen

[Ivano B]

Hi Gwen

I would suggest to open an incident in HI because if i'm not wrong there is some other customer with the same issue.

In the meanwhile could you please provide a snapshot of the widget survey probably i can provide a work around.

Cheers

R0b0

[Gwen Vanderhaeg]

Hi Robo,

Here's the Client Script part of the Take Survey widget in attachment.

Opened a ticket as you suggested also, will let you know what they come up with.

Gwen

[Ivano B · Accepted solution]

Hi Gwen

The code seems fine.

The only thing that probably would try but I don't guarantee the result is to change the url from

url: 'sp_survey.do',

to

url: '/sp_survey.do',

Let me know if this changes anything

Cheers

R0b0

[Gwen Vanderhaeg]

Hi Robo,

Tried but no change.

I suppose it has something to do with the fact standard end-users don't seem to have the permissions to insert a record by REST.

Thanks,

Gwen