Surveys in Service Portal : Something went wrong, please try again later.

[Gwen Vanderhaeg]

Hey all,

I have setup the Survey widgets in our Service Portal and it all looks cool...But sadly end-users are unable to submit a survey. Error: Something went wrong. Please try again later.
When I do this with my own user, who is admin, I have no problems.
So I would guess this is a permissions issue.

Has anyone had this issue before? Suggestions?

This is on Istanbul Patch 5 Hotfix1

Thanks in advance!

Gwen

[xavier_robert]

Hi R0b0,

It works for me.

I clone "Take Survey" widget and change url 'sp_survey.do' to '/sp_survey.do'

c.submitAjax = function(formdata) {
      $http({
              method: 'POST',
              url: 'sp_survey.do',
              data: formdata,
              headers: {
                      'Content-Type': 'application/x-www-form-urlencoded'
              }
      })

[Ivano B]

Hi Robert

Thank you . Glad to help.

Quick request..do you mind to endorse my answer.

Maybe this can be also useful for someone else as well

Cheers

R0b0

[Gwen Vanderhaeg]

Hi R0b0,

Not a clue why but I tried it again now, 2 weeks later, and now it does work

Guess I was not "at my best" when I first tried haha.

Gwen

[jcarpentier]

Just dropping by to say I had the EXACT same issue with our Take Survey widget. I cloned it and made the change r0b0_d3vil suggested and it worked for me as well. Thanks!