The usage of "Product" and "Epic" and "Themes in ServiceNow

[kathymorris]

Hi All,

We are trying to get an understanding of how "Products" are defined in ServiceNow, the purpose and usage. We have found very little documentation. Before setting Products up in ServiceNow, we would like to understand it better. Before building the wrong model and it propagates across our other ServiceNow modules. Can anyone shed light on this? 

We are setting up the Epic / Themes also.

Our understanding is:

Product: represents items under development (new applications/features)

Epics: are going to have many stories

Themes: are associated with business value, to keep track of organizational goals

Thanks,

Kathy

[Ben Schlick]

When you have spm there is an oob dashboard that shows each product based on the progress of their themes, epics, and stories. The products can be rolled into projects and tracked against programs.