Unable to find an alert message

[Dave Clemmer]

Ok, I have another very weird question.  We had a... window where CRs would not be looked at.  A message was put in (by someone else in our org who is currently unavailable to ask) where it put up an alert when starting a new CR, listing the dates and explaining.

That window has passed, so I want to take down that message.

Obviously, the easiest way to implement that would be to put up an onLoad client script with an alert() with the message.  I've done a number of searches of client scripts, script includes, script actions, scriptlets, MID server script files, extension points, and UI scripts, and none of these have had the message in question (most of them have a most-recent 'Updated' months before the dates in question, but I've also searched for words in the message in the Script field.  And after not finding anything in onLoad scripts, I also checked other types of client scripts).

I've also gone looking for database tables (ones that have alert, or notification, or schedule in their name, for instance), under the theory that there's a built-in feature about which I know nothing (and I'm pretty new to ServiceNow, so that wouldn't be unexpected) that would automatically put up an alert there.  I found nothing there either (though I have far less confidence about not missing anything in these checks).

Anyway, I was wondering if anyone had any suggestions for other places to look.

Thanks,

Dave

[Mohith Devatte]

Hey ,

Is this alert coming as soon as you open CR form?

[Dave Clemmer]

Yes.

[Palak Gupta]

Hi there!

Can you share the screenshot of the alert message you are receiving?

Regards,

Palak

[Dave Clemmer]

a) I can't (isolated network)

b) I'm pretty sure it's a message that we created.  Just to cover all bases, though, it begins 'This message is to inform you that there is a configuration freeze from X to Y.  Please do not create any Change Requests..."  X is a date, Y is a date and time.

Thanks for responding,

Dave