I've been working through the ServiceNow University course "Introduction to the ServiceNow IDE (Xanadu)", and I encountered an error in Module 5 of 12: "LAB Build and install app on your instance". When I click "Build and Deploy" in my lab instance, ...
Hi All,We had a requirement that when an internal user was added in External comments using '@' and some text, then internal user should receive latest External comments .Current working condition : When Internal user and external users were tagged u...
i am having issue with the Lists and Filters Task, and did follow the instruction how supposed too but and when I went to complete the task it says failed can you someone explain or help because I'm stuck on this task? thx.
Hi Community,We have a scenario where we created an application (React based UI application using ServiceNow table as database) using Build Agent in one instance. When we move this application to another instance (through update set or application re...
I’m unable to complete the task because the favorite button is not displaying the "My incidents". Although Task 2 shows "task validated," where I was supposed to favorite the task, the favorited incidents are not appearing in Task 4. Please assist. I...
Hi ServiceNow Community, We've just implemented ISO 8601 calendar week configuration on our DEV instance and ran comprehensive testing. Before rolling out to TEST and PROD, I'd like to validate with the community if we've covered everything or if the...
In ServiceNow, defects are managed through defect records. While executing story-related activities on a Jira board across Development, Testing, and Production environments, which defects must be captured? If a defect is detected, what is the standar...
We want to test when we add a task in INC ticket on Servicenow and assign the assignment group to a specific group, a ticket should create on Jira product space. Tried looking at some docs, most of them are advising to install Jira Spoke plugin which...
I am trying to get ServiceNow Dev instance for my practice, but i observed that, the page is not loading and nothing is visible, i have also tried by clearing cache.
Hi Community,@Ankur @Matthew_13 @GlideFather @Mohammed8 I have two interactive filters in my dashboard: "IT Responsible Organization" and "Assignment Group."IT Responsible Organization: The values for this filter are pulled from the "IT Responsible O...
Hi Team,I checked under Assessment Instances and found that the survey due date was December 8, 2025, but the user completed it on January 6, 2026.Could you confirm how long the survey link remains active for users after it is triggered?Thank you.
I want to create a customized notification for approval for software requests, hardware requests, changes, and KB articles. However, when the one I have created for the software request triggers when a KB article is published, or a change request is ...
When an incident is created through email adding users in cc. When we try replying to system generated email from ServiceNow from the incident form , its not including the recipients in the cc. i want the email to include recipients without manually...
How to throw an alert message when a filed (Ex: test) is empty??function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } if (test == '') { alert('test cannot be empty!'); ...
I recently upgraded my sdk version to 4.0.0 and am now seeing this error more often:[now-sdk] ERROR: Plugin "ViewPlugin" failed to inspect shape "Record": Product origin is not a node It appears to show up when I do a "now-sdk transform" and a "now-s...
