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Resolved! Need help to auto populate field values from business rule

Hi,I`m trying to create abusiness rule to auto populate below fields for an incident form using script.Category (category): SecuritySub category (subcategory): Other  Channel (contact_type): Event Could you please help me how to auto-populate the val...

Shruthi1987 by Tera Contributor
  • 542 Views
  • 5 replies
  • 2 helpfuls

Resolved! Reporting on Incidents and Requests

Hello all, I have hit a roadblock with reporting on Incidents and requets. I’d like to be able to see how many tickets were open at a specific time (e.g. first of the month) over a period of time (every month for X month).  The goal is to see how the...

EcFuhrmann by Tera Contributor
  • 422 Views
  • 4 replies
  • 0 helpfuls

Catalog item

Hi Team,Can anyone help me please!!!When end user opened the item in backend in service catalog page that respective URL need to redirect to portal with same sys id.

Resolved! Configuring Dropdown options for a catalog item variable

Hi All, I have a requirement where i need to hide 1 option from the variable dropdown options and it is (inactive=true) in the instance, when i try it within the instance it is working fine. But the catalog item when opened from portal is still showi...

phr by Tera Contributor
  • 377 Views
  • 3 replies
  • 0 helpfuls