Change the field value to empty

Hi Team,     Need to change the 'Country ' field value to empty. By default the value is updated as USA for all the records. Please help me with background script. Regards,Ashwini Rajendra

How to make Assign to mandatory while resolving the incident

I want to make Assign to mandatory, while clicking the resolve button and changing the state to resolve manually. could anyone please help?

Agent chat workspace

Agent Pop up with the notifications but no actual chats coming through while clicking on notification, And also sometimes chat alert sound but no chat showing to pick up.Can someone please help why this is happening .Really appreciated your help.

user unable to sign in to new ServiceNow app on iphone

client script is not working. "version : Washington"

Getting error in client script  New client-scripts are run in strict mode, with direct DOM access disabled. Access to jQuery, prototype and the window object are likewise disabled. To disable this on a per-script basis, configure this form and add th...

How to hide Out of Box Message in servicenow

How to hide Out of Box Message in servicenow

Make add attachment icon mandatory on catalog item

Hello , I want to make the add attachment icon mandatory in catalog item based on catalog variable value . Check attached screenshot for the requirement How to do this ? Thanks 

Green Software : Carbon footprint of applications

Can Instance Observer provide us some insights into the Carbon footprint of the instance? Perhaps to begin with at an instance level and then probably make it granular at an application level if possible. We are driving practices to write more effici...

LogMEIN Rescue ChatLog not updating in Incident Ticket

Hello, Can someone help me to capture the ChatLog of LogmeIN Rescue?I can create a pin and was alble to remote the client pc using LogMEIN Rescue, unfortunately after the remote session, the chat was note able to register in worknotes in Servicenow. ...

CMDB Data Manager - Life Cycle Stage & Life Cycle Status Fields Opt-out

Our company is currently operationalizing the CMDB Data Manager tool and would like to explore the option of bypassing the use of the O.O.B. Life Cycle Stage & Life Cycle Status fields.  Is it possible to configure the tool to only use the legacy Ope...

approve or reject button are not showing

facing issue after created advanced work assignmet approve or reject buttoons are not showing

how to hide a view based on condition

Hi Team, how to hide a view based on condition.I have created a view, I want to show that view only for group "HPC View group".Below is my view rule script:var currentUser = gs.getUser(); // Check if the current user is a member of the 'HPC View' gro...

Servicenow BCM workspace BIA Form

Hi , ServiceNow Bcm workspace BIA form there are 4 tab 1. overview2. details3. assessmentsUnder details tab there are (general information and result) sections how to remove result section in details tab and added into after assessment tab .Results s...