LogMEIN Rescue ChatLog not updating in Incident Ticket

Hello, Can someone help me to capture the ChatLog of LogmeIN Rescue?I can create a pin and was alble to remote the client pc using LogMEIN Rescue, unfortunately after the remote session, the chat was note able to register in worknotes in Servicenow. ...

CMDB Data Manager - Life Cycle Stage & Life Cycle Status Fields Opt-out

Our company is currently operationalizing the CMDB Data Manager tool and would like to explore the option of bypassing the use of the O.O.B. Life Cycle Stage & Life Cycle Status fields.  Is it possible to configure the tool to only use the legacy Ope...

approve or reject button are not showing

facing issue after created advanced work assignmet approve or reject buttoons are not showing

how to hide a view based on condition

Hi Team, how to hide a view based on condition.I have created a view, I want to show that view only for group "HPC View group".Below is my view rule script:var currentUser = gs.getUser(); // Check if the current user is a member of the 'HPC View' gro...

Servicenow BCM workspace BIA Form

Hi , ServiceNow Bcm workspace BIA form there are 4 tab 1. overview2. details3. assessmentsUnder details tab there are (general information and result) sections how to remove result section in details tab and added into after assessment tab .Results s...

what user role access is required to integrate ServiceNow with Power Automate.

Hi,I want to integrate ServiceNow with power automate what kind of user and roles should be required to integrate successfully.(i need to access incident table as of now).which role is sufficient like ITIL or user with no role etc.. please suggest in...

The catalog item with the name problem is showing as empty?

   "The catalog item 'problem management' is available, and the metadata 'problem' is added. However, when we search with the keyword 'problem,' the catalog item is not available in the portal." 

Not able to fill the Finance request records which contains special characters in sap doc num field.

Can we get the list of records in finance request table where the sap document number contains some special characters (/n, /t, -).And it is not working via filter conditions in the list of the records. And we also tried script include using Regex to...

How to inherit incident task values from parent incident when the incident task is not saved yet

We are looking for a way to inherit data from a parent incident of a newly created incident task that has not yet been saved to the database.  To elaborate, we would like to keep the a newly created incident task from being saved automatically to all...

Translation on Portal is not working

I am trying to translate but level 1 is translating but level 2 is not happening.

My PDI not working not since Friday

questions on service portal

How to ensure workstation Management category is not visible to end users if there are no active catalogue items present in the service portal