End Impersonation in Portal
End Impersonation in portal is Possible?
Forum Posts
User Table
Hello Team,i need to update time zone of all active users as depend on country. can anyone help me out how to processed.as all the users with Netherlands country should update there time zone Europe/Amsterdam
Resolved! Portal Impersonation
In Portal Impersonation is Passible? If It is What is the flow
Occurred issue when entering into Standard Change request.
Hello everyone,My issue is, when I impersonate the user who contains the ITIL role, and I try to enter into the Standard change request it was saying as not authorized. Please refer the below screenshots.This is the standard change request page. Whe...
button in the incident saved and closed
Hey! I need to create a button in the incidentcalled save and closed and its purpose is that I go into the incident form and then I change something and then I want to save and after the save it goes out of the form to the list of incidents, it's not...
today state value changes.
Usecase: I need a today state values change to new to InProgress incident records through script . Could you please help any one
Hide Variable editor for 2 catalog items
Hello All, I have a requirement of hiding 'Variable Editor' on the RITM level to two catalog items. As per the below screenshot, i could hide all the variables but the label 'Variables' and the grey line are not hiding. If I use the form layout metho...
Script to update Operational Status to Retired
Hi AllNeed a favour please.I have 966 servers in Excel file and need to bulk update Operational Status = Retired.Appreciate if anyone can share this script please.Thank you in advance
Array & string in rest message
Hi all, Can anyone please tell me on how to convert this into exact output as shown in image: after split its not separated as double quotes with comma its working as M-23AL,M-35HMso kindly request to help with this. Thanks in advance!
Resolved! how add a sla task to service catalog task in flow designer .
how add a sla task to service catalog task in flow designer . flow trigger - service catalogaction - get variablescondition - approver approves if approver approved - then - sc_task created - then sla task created i did everything but i unable to c...
Restrict the work notes on the incident list view
I have to restrict the work notes through acls.. In this case i am using the operation is list_edit Alredy i am checked any other acls are running or not After applying this particular role user access to edit the worknotes on list view. Please s...
How to reverse normalized value calcaution in CSAT scores ?
Hi All, I have been struggling with an issue since couple of weeks not able to understand the process to reverse the normalized value.Survey = customer satisfaction surveyquestion = Please rate overall scoreScoring is backward. Today = A - Excellen...
How to add star rating in survey form
How to add star rating in survey form, how to do this please help.currently it looks like this required like this
How to hide Incident state Relolve drop down to a particular group?
How to hide incident state resolve drop down for a particular group member logins, please help in it.
Display business rule is not working
I want to fetch Location data to my incident form, by using display business rule and onchange client script but this is not working. please help . Display BR:(function executeRule(current, previous /*null when async*/) { // Add your code here ...
