In my own instance, "Email" in More operations "…" for RITM is correct sent email to "requested_for". But for my company instance , when "requested_for" and "opened_by" are the same person , it will send the mail to the person, when "requested_for" a...
In my own instance, "Email" not display in More operations "…" for RITM, "Email" is display for Incident.Please how can I make the compose Email display in More operations "…" for RITM? Thanks!
I have selected the requested for then auto populate the manager and country;Please find the below one's.And i am using the below scriptScript inculdes:Onchange client script:Script:var GroupManager = Class.create();GroupManager.prototype = Object.e...
Hi community, My instance just got an issue. When access to the Email Logs, I cannot see any email sent out when task is assigned to someone or put a comment on ticket (normally it should be there). I'm checking in the Events table and see some recor...
I have written an onsubmit client script with alret boxI dont want the dev address How can I remove it...??
Hi I want to send attachment through Rest Api.can anyone please help me on it .Kindly guide on how to write the rest api and business rule for it
Hello Everyone,I'm not able to access my PDI Instance because the instance got inactive, so now it is asking me to create new PDI instance, is their any way that i can activate my instance.
Hi All, Is there a possibility where the filed validation on one table and once the validation is done can we pass the data to a filed in other table .Ex: i am validating a Filed through client script using script include and glide ajax .Once the ...
Hi Everyone, I have a requirement to place the two variables beside each other, but the issue is that one variable is inside the variable set and the other is just a simple variable. Any idea how we can achieve this?Thanks,Prajwal
what happens If I keep on create fields on the incident form for every new incident record
Hello.I need to associate OLA and UC with certain SLA. In OOB is their a way to do this?
Hi Team, I have a requirement to show the attachments which is present in the KB article in the service portal with a link and when the user clicks 0n the links the attachments presents in the Kb article should be downloaded . Ex :suppose ...
Hi All, we have some variables RITM level which is read only but i need to give edit option for RItm assignment group members please help
Hi , I am triggering a notification but i am facing below two issues:1. Notification is not going to 'Users/Groups in fields'.2. Fields added in the Notification body is not displaying anything. See the screenshot attachedPlease let us know if anyone...
