Process image for new tasks Agentic Workflow Overview: This ServiceNow’s out-of-the-box Agentic Workflow streamlines task processing and issue reporting by leveraging AI-powered image analysis. Instead of manually filling out forms, users ...
⬇ Download PDF Inspire 4–4:30PM — Tuesday, May 5 | Expo Solutions Stage B Your competitors are reinventing their businesses with AI in weeks, not months. Discover how ServiceNow Customer Success helps you stay ahead with the guid...
Your Agents Trust Every Tool They're Given. Should They? Introducing Tool-Level Governance & Security Scanning on AI Gateway - Coming soon The MCP ecosystem is evolving faster than anyone predicted. Servers are shipping with dozens of tools. ...
Introduction Now Assist in AI Search combines the power of platform AI Search with Retrieval Augmented Generation (RAG) to transform the search experience for a variety of use-cases. Today, RAG and vector embedding go hand-in-hand. But RAG is more...
AI Agent Masterclass From Strategy to Scale in 5 Sessions By EMEA AI Solution Architect Team Why This Masterclass? AI Agents are everywhere in the news. Every vendor promises they'll transform your business. But when you try to get started, yo...
ServiceNow Now Assist Guardian: Enterprise Protection That Accelerates Deployment Security Investments Are Crucial to Deploying Generative and Agentic AI AI agents are no longer just assistants; they are at the threshold of autonomy. They ans...
Please note that this guide was created in the Xanadu release, and thus the process will slightly differ to the current experience. Overview Now Assist Skill Kit (NASK) allows you to create new generative AI skills. NASK has been designed to easi...
We're delighted to announce five brand new assets designed to help you implement AI agents in your organization. These guides are written by ServiceNow experts with real-world experience in implementing our products. To help navigate the leading-ed...
You may find yourself in a situation where you want your AI agent to use a data point directly from it's own Execution Plan in the middle of runtime. One way to do this is to create a Conversation Topic tool to get the conversation ID on-the-fly. C...
The Key to Maximizing Now Assist—Organizational Change Management (OCM) You turned on Now Assist by ServiceNow—so why isn’t anyone using it? If adoption is low, here’s a hard truth: AI doesn’t magically change behavior. If users don’t understan...
*This is meant to be a supplement for the Agentic Workflow End to End Setup Guide. It is recommended to review that guide first. You can improve employee self-service in Now Assist in Virtual Agent with the help of out-of-box AI Agents. These are ...
How to verify AI Search and Now Assist are properly configured in your ServiceNow Instance A step-by-step guide for ServiceNow Administrators Before your users can take advantage of AI-powered features like Now Assist, two foundational components m...
What is Now Assist in AI Search? Now Assist in AI Search is the next evolution of Search from ServiceNow and enables users to find answers quickly. Now Assist in AI Search responds to user questions with an actionable Q&A - Now Assist for ...
If you've been building with ServiceNow’s AI Gateway, you already know it handles onboarding, credential mediation, and observability. But here's a question we've been hearing a lot lately from customers and community members: "Once a tool req...
If you've got Now Assist licenses in place but the icon still isn't showing up in the top-right corner, you're not alone and the fix is simpler than you'd think. Licensing alone isn't enough. The experience needs to be explicitly enabled. Here's...
What is AI web agent? AI web agent is a new ServiceNow product that helps customers tackle complex or repetitive tasks across the ServiceNow platform and other third-party systems. Now Assist AI Web Agent “sees” and “interacts” with the ServiceNow in...
In-product experience for Agentic Workflows Table of Contents The Problem We’re SolvingBusiness Use cases example Now Assist Panel vs In‑Product ExperienceSupported CapabilitiesSetup RequirementsDemoOutcomes & Business BenefitsTarget Users & P...
Tracking Now Assist Usage: Your Complete Guide to Measuring ROI and Adoption If you are responsible for managing Now Assist in your ServiceNow environment, you have likely asked yourself these questions: Which teams are using Now Assist the m...
The October 16th release for Now Assist in Virtual Agent brings changes that will affect customers who upgrade to Yokohama Patch 8 or Zurich Patch 2. If customers do not upgrade to the latest patches, there are no changes. If a customer upgra...
IntroductionAs enterprises accelerate AI adoption, many organizations are discovering a familiar problem: AI assistants can answer questions, but they often stop short of actually getting work done. Employees still have to navigate portals, raise ti...
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