1. Why GenAI for Catalog Items and Record Producers?Catalog Items and Record Producers are often the first touchpoint for employees and consumers. They collect structured inputs, trigger workflows, and create records - but they rarely understand the ...
Servicenow otto Agentic WorkflowsEnd to End Setup Guide A lot of time in the service lifecycle goes toward work that is structured and repeatable: sorting incoming requests, figuring out where to start on a case, tracking down context that should a...
As businesses rapidly adopt generative AI to improve efficiency and service quality, the need to manage the risks associated with AI usage becomes equally important. ServiceNow’s NowAssist Guardian is a native solution built to help organizations ope...
Agentic Evaluation and Troubleshooting Guide Table of Contents Navigate to Automated Evaluation Configure Evaluation Settings Name and Select Workflow Select Evaluation Metrics Create and Configure Dataset Set Up Dataset Parameters Add...
Activate and Configure the Agentic Workflows Table of Contents Generate My Work Plan Agentic Workflow Triage and Categorize ITSM IncidentsInvestigate and Resolve ITSM Incidents Wrap Up and Resolve Incidents Guide Link sn.works/AIAgentE2E...
Setting the Foundations: Plugins, Tools, and Roles for ITSM Table of Contents Overview Enable AI Search Install and Update Store ApplicationsAustralia Patch 5 AI Readiness EvaluatorOtto PanelActivating SkillsOptional: Manage Model ProvidersAI ...
Knowledge Graph is an intelligent layer that allows for the ability to query and explore data sets and schemas, all powered by AI search and LLM capabilities of the platform. Prerequisites For this example, I have the following activated on my inst...
Part 0 & 1 identified the fundamental challenge: enterprises must choose between AI velocity and appropriate controls, with neither option alone delivering optimal business outcomes. The solution requires architecture that transforms this either-or...
The fundamental tension in enterprise AI adoption is becoming impossible to ignore. While 51% of global VC funding was deployed in AI-focused companies in Q4 2024 (a 100% year-over-year increase according to FDI Intelligence), only 23% of leaders ...
This article walks through the setup for ServiceNow External Agents where the external agent (A2A client) invokes a ServiceNow AI agent (A2A server) over Google A2A protocol in an asynchronous communication channel. Requirements A2A client is commu...
AI Agent Masterclass • Session 5 Converting Data into Intelligence Workflow Data Fabric, Zero Copy & Interoperability ← Back to Masterclass Overview Date 27 January 2026 Duration ~80 minutes Speakers Timo Weber, Chris Thorne, Julia Pur...
Now Assist Data Kit Every week, practitioners across the ServiceNow ecosystem are quietly solving one of AI’s most overlooked problems, not the model, not the prompt, but the data. This series is about their stories. I’m Ragu Ramakrishnan, Product Ma...
ServiceNow has launched an exciting new capability with Now Assist for App Engine (version 28.2.4+), and it's called Custom Record Summarization. If you've ever found yourself scrolling through lengthy custom application records trying to get the gis...
Process image for new tasks Agentic Workflow Overview: This ServiceNow’s out-of-the-box Agentic Workflow streamlines task processing and issue reporting by leveraging AI-powered image analysis. Instead of manually filling out forms, users ...
⬇ Download PDF Inspire 4–4:30PM — Tuesday, May 5 | Expo Solutions Stage B Your competitors are reinventing their businesses with AI in weeks, not months. Discover how ServiceNow Customer Success helps you stay ahead with the guid...
Your Agents Trust Every Tool They're Given. Should They? Introducing Tool-Level Governance & Security Scanning on AI Gateway - Coming soon The MCP ecosystem is evolving faster than anyone predicted. Servers are shipping with dozens of tools. ...
Introduction Now Assist in AI Search combines the power of platform AI Search with Retrieval Augmented Generation (RAG) to transform the search experience for a variety of use-cases. Today, RAG and vector embedding go hand-in-hand. But RAG is more...
AI Agent Masterclass From Strategy to Scale in 5 Sessions By EMEA AI Solution Architect Team Why This Masterclass? AI Agents are everywhere in the news. Every vendor promises they'll transform your business. But when you try to get started, yo...
ServiceNow Now Assist Guardian: Enterprise Protection That Accelerates Deployment Security Investments Are Crucial to Deploying Generative and Agentic AI AI agents are no longer just assistants; they are at the threshold of autonomy. They ans...
Please note that this guide was created in the Xanadu release, and thus the process will slightly differ to the current experience. Overview Now Assist Skill Kit (NASK) allows you to create new generative AI skills. NASK has been designed to easi...
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