If you're looking to use AI Agents to triage and resolve your Incidents, you can use Performance Analytics to estimate and forecast the potential assists consumption. The number of incidents created can serve as a starting point to estimate how many ...
Use Platform analytics to build a forecasting dashboard that can help estimate and manage your assists consumption, see the example screenshot below and the steps on how to build this for your instance. The second section of the article explains how ...
When responses don't load, or the assistant stalls at "Figuring out next steps," or you see a "Sorry, there was a problem on my side" message, the cause usually comes down to specific settings spread across several configuration areas. Because the sa...
Now Assist in Virtual Agent is answering, but you're left questioning why the answers are off. Maybe it's pulling from the wrong article, skipping a topic you intended, or giving an out-of-date answer. Each situation could be caused by a few things, ...
Now Assist in Virtual Agent works differently from what classic Virtual Agent trained you to expect. It runs on an agentic model. Instead of matching one message to one topic the way classic Virtual Agent did, it reads your whole request, plans acros...
What is this update? ServiceNow's third-party model provider integrations now support new model versions from Microsoft Azure OpenAI and Anthropic Claude via AWS, released May 5 2026. Customers are not automatically migrated — this article explai...
If Now Assist stops working after an upgrade or patch, the cause is often a version mismatch. The platform upgrade process isn't synced with the Now Assist store app release cycle. The platform patch handles the core release, but Now Assist depends o...
The Now Assist panel relies on plugins, roles, assistant configurations, and deployment channels all being in place. Four distinct failure patterns map to these components, each with its own visible symptom and a specific resolution path. Match you...
What is MCP Server Console? MCP Server Console is ServiceNow's purpose-built control plane for publishing and governing AI agent connections. It lets administrators package ServiceNow capabilities — including Now Assist Skills, Knowledge Graph, Sub...
Setting up AI agents goes smoothly until it doesn't. You’ve activated the Now Assist AI agents plugin, opened AI Agent Studio, and you’re ready to start building, then something goes wrong. The product docs cover the setup steps, but there are severa...
By Sunil Bemarkar, Sr. Partner Solutions Architect – AWS, Ashley Snyder, Principal Outbound Product Manager - ServiceNow Overview ServiceNow customers can now power Now Assist with Amazon Bedrock in two distinct ways: Customer-managed Amazon Bedrock...
AI Academy 2026 starts on January 20th! Join us next Tuesday, January 20th, as we kick off the 2026 season of AI Academy with new topic: Bring Now Assist to your AI Experience with ServiceNow's MCP Server. Yep, Now Assist is getting an MCP server f...
Please note that this article was created using the UI during the Xanadu release. The process is the same, however, you will notes differences in the images. Overview Now Assist Skill Kit (NASK) allows you to create new generative AI skills. NAS...
What is MCP Server Console? MCP Server Console is ServiceNow's purpose-built control plane for publishing, governing, and observing AI agent connections. It gives any standards-compliant MCP client governed access to ServiceNow capabilities, from...
The Challenge Demonstrating the value of AI is one of the most important — and most underestimated — capabilities in enterprise technology. Data alone rarely convinces. What converts skeptics into champions is a clear, structured story that connec...
As part of our December 2025 release of Now Assist AI Agents, we’re introducing AI agent interoperability over the Google Agent2Agent protocol. Follow the below instructions to set up your ServiceNow AI Agents as secondary agents (acting as A2A serve...
If you are wondering where to start with your Otto Implementation journey, below is a curated list of resources that will help you get started. Note: Now Assist is being renamed Otto. Please pardon our dust as we make this change throughout our prod...
Why is topic discovery in NAVA harder than it looks? Getting Now Assist to suggest the right Virtual Agent topic sounds straightforward. In practice, enterprise deployments tell a different story. Broad user language, overlapping business processes...
1. Why GenAI for Catalog Items and Record Producers?Catalog Items and Record Producers are often the first touchpoint for employees and consumers. They collect structured inputs, trigger workflows, and create records - but they rarely understand the ...
Servicenow otto Agentic WorkflowsEnd to End Setup Guide A lot of time in the service lifecycle goes toward work that is structured and repeatable: sorting incoming requests, figuring out where to start on a case, tracking down context that should a...
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