Now Assist · Consumption Forecasting A 6-Step Framework for Now Assist Consumption Forecasting A structured approach to planning AI consumption with confidence — from entitlement baseline to growth modeling By Neha Agrawal · Product Manager – AI ...
How to capture Agentic Workflows/AI Agent updates in an Update Set This article provides step-by-step guidance on how to capture the basic Agentic Workflow / AI Agent components into an Update set. Disclaimer: There are a number of tables in the ...
Building Agentic flows that can understand documents and images with the Document and Visual Insights AI Agent - A User Guide Overview Unstructured inputs often introduce bottlenecks in enterprise workflows. While AI Agents in ServiceNow primaril...
Enable seamless cross-organizational cooperation for the digital AI Agent workforce. Leverage an ecosystem of agent interoperability with A2A. Equip ServiceNow AI Agents with best-of-breed external tools via MCP, expanding AI's reach and avoiding re...
ServiceNow Vision AI agents are coming! What is a Vision AI agent? A Vision AI Agent is a new type of AI Agent that enables customers to automate tasks that depend on visual understanding of screens or real-world environments. These agents take v...
What is the problem we are solving? You just came out of a workshop and the requirements have been distilled into stories. You are a developer that is tasked with implementing the stories that came out of this workshop, so you pick a story from the...
AI Agent Masterclass • Session 4 Behind the AI Agent Prompts, Data & Control ← Back to Masterclass Overview Date 15 January 2026 Duration 60 minutes Speakers Timo Weber, Thomas Geering, Javier Lombana Dominguez Watch Recording & Res...
AI Agent Masterclass • Session 3 From Blueprint to Build Design & Patterns ← Back to Masterclass Overview Date 13 January 2026 Duration 75 minutes Speakers Timo Weber, Thomas Geering Watch Recording & Resources Key Takeaways Agen...
AI Agent Masterclass • Session 2 Turning Good Ideas into Great Agents Use Cases & Roadmap ← Back to Masterclass Overview Date 16 December 2025 Duration 60 minutes Speakers Timo Weber, Joost van Poppel, Thomas Geering, Javier Lombana Do...
AI Agent Masterclass • Session 1 AI Agents: Why Now? Understand the Shift in Work ← Back to Masterclass Overview Date 9 December 2025 Duration ~60 minutes Speakers Timo Weber, Spencer Beemiller, Øyvind Foster, Thomas Geering & Team ...
As part of our December 2025 release of Now Assist AI Agents, we’ve introduced AI agent interoperability over the Google Agent2Agent protocol. Follow the below example to set up your ServiceNow AI Agents as primary agents (acting as A2A client) invok...
In the enterprise, AI is no longer confined to analytics or prediction it now generates content, reasons over complex problems, and autonomously executes actions across systems. These capabilities deliver unprecedented speed, efficiency, and insight....
In the Zurich Patch 1/Yokohama Patch 6 release, ServiceNow has released new security improvements to control access and visibility of your AI Agents and Now Assist skills. Be sure to update to the latest available version of the Now Assist AI Agents ...
Making Now Assist Record Summarization Work for Your Business As a ServiceNow platform owner or system administrator, you have probably noticed that standard Now Assist summaries capture technical details well but can miss the custom context ...
As organizations shift toward agentic AI, the limiting factor is no longer model performance. The challenge is enabling intelligent agents to access enterprise context without breaking architectural integrity. In large environments data/ services may...
Sensitive data protection has always been a top priority for our customers. But with the rise of generative AI, the dynamics have changed. Now, data submitted in prompts may leave the instance for external model processing (i.e., data in transit), e...
UPDATED: 11/24/2025 This article covers commonly asked multilingual questions when using Now Assist and AI Agents products. How does Now Assist support translation across languages? Now Assist offers integrated translation capabilities to provi...
New AI Search admin setup page Navigate to "AI Search Admin Home to see the new AI Search setup page. Here you can view and configure search applications, monitor indexed documents and queries analytics, and learn more about AI Search with Resources....
This article shows a multi-turn conversation where the External Agent (A2A client) asks the ServiceNow AI agent (A2A server) to find a place to stay in Ibiza, Spain. The ServiceNow AI agent returns a list of available options and asks the External Ag...
Introduction Hello! We are a group of dedicated AI Strategists and Architects committed to advancing the implementation and adoption of AI solutions for our customers. Through countless advisory and hands-on engagements, we’ve gathered valuable ...
LisaLatour
Sarah G_
