Now Assist Skill Kit (NASK) grants you the ability to create and deploy custom-built generative AI functionality into your workflows. To assist you in this process, NASK provides a range of tools and out-of-the-box (OOTB) deployment methods to exped...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. For similar topics I have written individual ar...
AI Agent tools – Getting the most out of your agentic workflows Updated as of Yokohama Patch 8 AI Agent tools are essential to bringing your AI Agents from intelligence to action. See below for tips on how to optimize the usage of AI Agent tools. Y...
To help you activate Agentic AI, we're putting together a live three-part webinar series, hands-on guides, and more. Join the Live Series: From Setup to Scale A three-part, expert-led series built around your deployment — environment readiness...
IntroductionEnterprise AI adoption has accelerated rapidly, but many organizations are facing a hard truth: most AI tools stop at recommendations. They summarize incidents, suggest fixes, or draft responses—but still require humans to execute the wo...
Introduction A well-structured knowledge base is without a doubt one of the most powerful tools an organization can use to meet this expectation. By making relevant information easily accessible, a strong knowledge base empowers users to find solutio...
See the latest resources and videos to learn about Now Assist AI Agents Latest store app version as of August 2026 (Australia Patch 5): Now Assist AI Agents 8.2.13 Articles: *If you're new to AI Agents, start here first and then review the other ...
Welcome to the AI Skill Kit Use Case Library! This collection of use cases has been carefully curated to spark your creativity and demonstrate the vast potential that lies within AI Skill Kit. Each example presents a unique scenario and walks you...
Artificial Intelligence.Generative AI.Agentic AI.Now Assist. These words are everywhere in the ServiceNow ecosystem right now but if you strip away the hype, what do they actually mean?I've been writing a series of articles that break down complex to...
AI Agent Fabric shipped MCP client support for Now Assist AI Agents. If you're looking for examples or inspiration, see here for a list of MCP servers you can connect with your AI Agents to look up data and run workflows. A large list of MCP server...
Introduction to Now Assist Skill Kit (NASK) Now Assist can do amazing things right out of the box (fig1). Now Assist is unique because it can combine the power of Generative AI with the automation on the platform. For example, using Now Assist an...
Now Assist · Consumption Forecasting A 6-Step Framework for Now Assist Consumption Forecasting A structured approach to planning AI consumption with confidence — from entitlement baseline to growth modeling By Neha Agrawal · Product Manager – AI ...
How to capture Agentic Workflows/AI Agent updates in an Update Set This article provides step-by-step guidance on how to capture the basic Agentic Workflow / AI Agent components into an Update set. Disclaimer: There are a number of tables in the ...
Building Agentic flows that can understand documents and images with the Document and Visual Insights AI Agent - A User Guide Overview Unstructured inputs often introduce bottlenecks in enterprise workflows. While AI Agents in ServiceNow primaril...
ServiceNow Vision AI agents are coming! What is a Vision AI agent? A Vision AI Agent is a new type of AI Agent that enables customers to automate tasks that depend on visual understanding of screens or real-world environments. These agents take v...
What is the problem we are solving? You just came out of a workshop and the requirements have been distilled into stories. You are a developer that is tasked with implementing the stories that came out of this workshop, so you pick a story from the...
AI Agent Masterclass • Session 4 Behind the AI Agent Prompts, Data & Control ← Back to Masterclass Overview Date 15 January 2026 Duration 60 minutes Speakers Timo Weber, Thomas Geering, Javier Lombana Dominguez Watch Recording & Res...
AI Agent Masterclass • Session 3 From Blueprint to Build Design & Patterns ← Back to Masterclass Overview Date 13 January 2026 Duration 75 minutes Speakers Timo Weber, Thomas Geering Watch Recording & Resources Key Takeaways Agen...
AI Agent Masterclass • Session 2 Turning Good Ideas into Great Agents Use Cases & Roadmap ← Back to Masterclass Overview Date 16 December 2025 Duration 60 minutes Speakers Timo Weber, Joost van Poppel, Thomas Geering, Javier Lombana Do...
AI Agent Masterclass • Session 1 AI Agents: Why Now? Understand the Shift in Work ← Back to Masterclass Overview Date 9 December 2025 Duration ~60 minutes Speakers Timo Weber, Spencer Beemiller, Øyvind Foster, Thomas Geering & Team ...
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