You may find yourself in a situation where you want your AI agent to use a data point directly from it's own Execution Plan in the middle of runtime. One way to do this is to create a Conversation Topic tool to get the conversation ID on-the-fly. C...
The Key to Maximizing Now Assist—Organizational Change Management (OCM) You turned on Now Assist by ServiceNow—so why isn’t anyone using it? If adoption is low, here’s a hard truth: AI doesn’t magically change behavior. If users don’t understan...
*This is meant to be a supplement for the Agentic Workflow End to End Setup Guide. It is recommended to review that guide first. You can improve employee self-service in Now Assist in Virtual Agent with the help of out-of-box AI Agents. These are ...
How to verify AI Search and Now Assist are properly configured in your ServiceNow Instance A step-by-step guide for ServiceNow Administrators Before your users can take advantage of AI-powered features like Now Assist, two foundational components m...
What is Now Assist in AI Search? Now Assist in AI Search is the next evolution of Search from ServiceNow and enables users to find answers quickly. Now Assist in AI Search responds to user questions with an actionable Q&A - Now Assist for ...
If you've been building with ServiceNow’s AI Gateway, you already know it handles onboarding, credential mediation, and observability. But here's a question we've been hearing a lot lately from customers and community members: "Once a tool req...
If you've got Now Assist licenses in place but the icon still isn't showing up in the top-right corner, you're not alone and the fix is simpler than you'd think. Licensing alone isn't enough. The experience needs to be explicitly enabled. Here's...
What is AI web agent? AI web agent is a new ServiceNow product that helps customers tackle complex or repetitive tasks across the ServiceNow platform and other third-party systems. Now Assist AI Web Agent “sees” and “interacts” with the ServiceNow in...
In-product experience for Agentic Workflows Table of Contents The Problem We’re SolvingBusiness Use cases example Now Assist Panel vs In‑Product ExperienceSupported CapabilitiesSetup RequirementsDemoOutcomes & Business BenefitsTarget Users & P...
Tracking Now Assist Usage: Your Complete Guide to Measuring ROI and Adoption If you are responsible for managing Now Assist in your ServiceNow environment, you have likely asked yourself these questions: Which teams are using Now Assist the m...
The October 16th release for Now Assist in Virtual Agent brings changes that will affect customers who upgrade to Yokohama Patch 8 or Zurich Patch 2. If customers do not upgrade to the latest patches, there are no changes. If a customer upgra...
IntroductionAs enterprises accelerate AI adoption, many organizations are discovering a familiar problem: AI assistants can answer questions, but they often stop short of actually getting work done. Employees still have to navigate portals, raise ti...
Now Assist Skill Kit (NASK) grants you the ability to create and deploy custom-built generative AI functionality into your workflows. To assist you in this process, NASK provides a range of tools and out-of-the-box (OOTB) deployment methods to exped...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. For similar topics I have written individual ar...
AI Agent tools – Getting the most out of your agentic workflows Updated as of Yokohama Patch 8 AI Agent tools are essential to bringing your AI Agents from intelligence to action. See below for tips on how to optimize the usage of AI Agent tools. Y...
To help you activate Agentic AI, we're putting together a live three-part webinar series, hands-on guides, and more. Join the Live Series: From Setup to Scale A three-part, expert-led series built around your deployment — environment readiness...
IntroductionEnterprise AI adoption has accelerated rapidly, but many organizations are facing a hard truth: most AI tools stop at recommendations. They summarize incidents, suggest fixes, or draft responses—but still require humans to execute the wo...
Introduction A well-structured knowledge base is without a doubt one of the most powerful tools an organization can use to meet this expectation. By making relevant information easily accessible, a strong knowledge base empowers users to find solutio...
See the latest resources and videos to learn about Otto AI Agents Latest store app version as of August 2026 (Australia Patch 5): Now Assist AI Agents 8.3.3 Articles: *If you're new to AI Agents, start here first and then review the other article...
Welcome to the AI Skill Kit Use Case Library! This collection of use cases has been carefully curated to spark your creativity and demonstrate the vast potential that lies within AI Skill Kit. Each example presents a unique scenario and walks you...
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