Question about Now Assist in Virtual Agent.In an LLM Topic, I want to take the user’s free-text question (captured via the LLM text input) and then execute AI Search based on that text. However:In the LLM Topic canvas, there is no OOTB “AI Search” to...
Is it possible to rename Otto from an end customer perspective. Not having the name appearing somewhere on the UI?
When to use ServiceNow Now Assist, VA, Flows etc..vsMoveworks? Based on what ever examples I have seen in Moveworks, we can do the same via ServiceNow. I see overlap between them.
Hi,I'm facing an issue with Now Assist for Incident Summarization. After summarization is generated, I use the 'Share' button, but no 'Share to Work Notes' pop-up appears.For incidents with lesser data, it works as expected.For incident with large am...
I am trying to setup a ServiceNow MCP server in MCP server console and try to test it from my VScode IDE from my laptop. I have setup this in our sandbox environment. The servicenow AI support suggested me to create CIMD Oauth client. When i try to s...
Has anyone been successful in deploying a custom skill using the Now Assist Context Menu option? I am attempting to use the custom location option to have a banner display at the top of the form, similar to Incident Summarization, but no banner appea...
we have OOB skills which triggered and shown in fields , emails , chat conversations and on forms as cards (fixed and embedded) , but coming to custom skills we have limited trigger options like ui action , now assist panel .... is there any possib...
While configuring Now Assist in Virtual Agent, we are trying to create a topic that displays a specific knowledge article and asks the user if it resolved their issue. If resolved, the topic closes; otherwise, it triggers a topic block to create an i...
Hi everyone,We are currently implementing Now Assist in Virtual Agent and received two questions/concerns from the customer regarding the user experience. 1. Synthesized responses are too longThe customer feels that the synthesized responses are ofte...
I have created a catalog item using Record Producer.The "Add File" field in the catalog allows multiple files to be attached.I would like to restrict this so that only a single file can be attached.Please let me know if there is a standard way to ach...
We are facing response time over 10s even with ChatGPT4 which 25% faster and during our load testings Now assist stopped working after 200 concurent request. Is there other customer facing the same issues? Now we are considering moving back to NLU to...
Hey everyone, I'm Ryan, an engineer on ServiceNow's Forward Deployed Engineering team. We're a team of experts and builders who've gained deep AI deployment expertise at tier 1 technology companies and research labs. We're certified experts on the...
Hello, I’m currently exploring the OOB Now Assist skill “Resolution Notes Generation” by cloning it. This skill contains a tool named “ShouldTriggerRecordAndKBLookup”, and I’m currently stuck at this point. As far as I understand, this tool checks th...
Hi everyone,I’m currently working on integrating authentication between Microsoft Azure Active Directory and the ServiceNow MCP server, and I’m running into an issue with JWT token validation. We are implementing a token-based authentication flow whe...
The Generate KB Article is pointing by default to a Knowledgebase that we do not use. How do you change the default Knowledgebase?
