Hi everyone,I created a skill in the dev instance and deployed it to the test instance. However, when I test it in the test environment, I receive the following error:{ "error": { "sourceErrorMessage": "", "sourceErrorResourceId": "", "erro...
Hello, We are facing issue in VA where in some cases it is giving preference to pdf attachments with in the KB Articles and bringing GenAI answer from attachments and not considering article content at all. We want it to consider both and give the an...
Does anyone know how to remove the highlighted wording from Now Assist Virtual Agent
I have a question regarding the out-of-the-box (OOTB) Virtual Agent behavior.Is there any way to configure or enable the OOTB Virtual Agent to ask clarifying or follow-up questions when a user's query is ambiguous? For example, if a user enters a req...
Otto, Moveworks, Employee works, Autonomous IT, Autonomous workforce, Zero touch service desk, AI specialists, AI agents, Employee slate................................... Wow amazing. What next? Anyone knows when to use what? Also anyone knows what ...
Hello Team,I am currently working on developing a ServiceNow AI Agent and have encountered a limitation related to file uploads.At the moment, there is no option available for users to attach files directly within the AI Agent chat. My requirement is...
Hi I have working on Search Source & Knowledge Base Configuration and configuration setup was done in ess -portal and search source condition is state is publish &active is true & valid after yesterday & knowledgebase is empty,in index source history...
We are seeing that the search results in the genius results are not always accurate, especially when it comes to our HR information. That certainly could be a result of knowledge article issues. A question has been raised as to whether we can exclude...
Short Description: ITSM Now Assist - Implement Now Assist for AI Search (Conversational QA)Description: Background (The "Why") Traditional AI Search returns a list of links that users must click through to find an answer. By implementing Now Assist f...
Hi ServiceNow Community,I’m building a Now Assist Custom Skill that uses Predictive Intelligence (Workflow Classification) to auto‑predict the Priority field on GRC Issues (sn_grc_issue).Everything appears correctly configured but the tool is returni...
Hi Team,Can anyone help me to check feasibility of disabling the thumps up and down icon as per reference image below
Most teams enable Now Assist and move on. Few actually check what data ends up in the AI prompt. It reads from live records to build summaries and responses. But it doesn't filter what's in those records first. HR cases, health-related notes, persona...
Hello,Where can I disable this alert? I don't see anything related to it in Client Scripts or anywhere else. We are using CSM/FSM Configurable Workspace.Regards,-J
1. Which LLM AI agents use? It is the same LLM always or does it vary?2. Can we configure specific AI agent to use a specific LLM?
I want to know the list of plugins needed for implementing now assist in client instance for ITSM and virtual Agent.Thanks in Advance