Hello all, I want to check one scenario:In ServiceNow AI agent is it possible to create reports directly in the agent chat for example if user asks to create a bar chart report for all open incidents grouped by priority, so then agent create it and u...
If John Doe has more than one assigned compute device and approved for that solution via an equipment exception request - how can we track that in the AMDB?
Hi everyone,I'm working on integrating either a Now Assist Skill or an AI Agent Studio agent into a server-side script (background script in ServiceNow).Context:I have a custom Now Assist Skill and/or an AI Agent created in AI Agent StudioI need to c...
Hello all,We recently enabled the Enhanced chat feature of Now Assist in VA and have an issue at the end of every conversation.When a topic flow ends, the user is being asked "All done! Is there anything else I can help you with?"However, no matter w...
Is anyone that's using Now Assist in VA been able to add the agent to external websites?I've followed the process on Configuring the portable Virtual Agent chat widget with success, but this seems to only apply to the legacy Virtual Agent, not the No...
Hi experts,I'm trying to improve my knowledge of AI, and in the process, I'm having trouble using the REST API as a tool on an MCP server.Specifically, when I use Postman to call the tool in MCP, the parameter values I pass in the payload are not r...
There are Now assist skills for 43 products and Agentic workflows for 36 products. Even in Australia, the Out of the box Now Assist Readiness Evaluation app covers Readiness Evaluation for TWO products for Agentic and SIX for Now Assist skills. Anyon...
Hello TeasmWe have already integrated Microsoft Teams with Virtual Agent, NOW Assist, and MAO.We have a requirement to send an actionable notification card in Microsoft Teams whenever a new approval request is assigned to an approver.The Teams notifi...
Hi everyone, my name is John Parker, CEO of XLeratorAI. We’ve built a Portfolio Management and Development application suite that takes work from strategy all the way to code. We’re now expanding that flow by adding ServiceTickets as a source, essent...
I want to integrate Now Assist with 3rd party chat interface, something I can build or connect with another such as telegram or whatapps. I read some and find that the most optimal way is to warp Now Assist in a Virtual Agent and expose Virtual Agent...
Hello All,Before Now Assist Virtual Agent metrics were tracking through the Conversational Analytics Dashboard.Which Covered Reports like :-VA Success, Deflection Count, Deflection Pattern, Active VA Users, Conversations, Topic Flows Completed, Topic...
Hello all,We have developed the nowAssist VA and configured the Knowledge Table as the primary informational source. While the system is able to retrieve accurate results, the responses currently include more information than requested.For example:If...
I have created a AI agent , that is working fine in the first instance , while moving it to the second instance , it is working fine , while I testing it inside the ai agent , when I am trying to access it in the ESC portal Now Assist , it shows you ...
Hello Community,We are currently working on integrating Microsoft Copilot with ServiceNow Virtual Agent using a self-configured bot and would appreciate any guidance or insights from others who have implemented a similar setup. Current SetupServiceNo...
Hi team, if there is any method for them to montior the assist consumption real-time? I check the docs :https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=7cf704399327a610a3ecfdb86cba1052 and found that Now Assist usage data is refres...
