Hello everyone,I have created a catalog item as a non-conversational catalog item. However, in Now Assist, the catalog item is opening in a pop-up window instead of redirecting to the ESC portal.I would like the Start Request button to redirect the u...
Seeking Real-World ROI and Readiness Assessment Approaches for ServiceNow Otto / Now Assist / AI Agent AdvisorHello everyone, We are beginning to evaluate ServiceNow Otto (formerly Now Assist), AI Agent Advisor, and related ITSM AI capabilities and ...
I have configured ai search for my portal. I have added the search source as well. In the genius result I added now assist Q&A. In the search I type any query it search the most relevant and give as the output in a Card. In the below it showing the ...
how to create an agent that can help me search in ServiceNow Stories, Demands, Ideas.
Hello Team,Can anyone let me know is there a way to increase the capacity of topic visibility increment in the Quick Action Autopilot option since as of now i can only see the 5 topics visible there but i have enable autopilot for around 8 topics.
how to manage the ai agent phone number
The following script is to create incident with 'short_description', 'Urgency' etc. The Virtual Agent is using this code to create incident.I want to also add 'Impact' and 'Service_offering'. However, it did not work when I did the following:-duplica...
I want to deploy an AI Agent on our instance that verifies whether a major incident is affecting a system reported by a user in the Virtual Assistant chat. The current version of the agent fulfills its purpose, but I don't want it to be summoned ever...
I would like to store a list of ~100 prompts along with grounded truths, then repeatedly execute those prompts into AI Search / Virtual Agent to view and compare the synthesized responses in a lower environment. In between test rounds, I may update k...
Hello All, We are trying to force the Now Assist Skill "Generate KB" to use the "How To" template instead of the standard default one.We cloned the skill, then added 2 new Prompts one for single and the other for multiple per instructions by servicen...
Is it possible for Now Assist in Virtual Agent to use data from non-Knowledge Base tables (such as the Incident table) to generate responses?I was previously able to do this during testing in the Xanadu release. However, when trying again in a Yokoha...
We are configuring AI Voice Agent through Assistant Designer. Under Communication Channels > Telephony provider tab, while I am choosing "Amazon Connect" from CCaaS provider drop down list, Call Context API, Client ID and Client Secret values are aut...
Hi,I'm currently working with Now Assist Skills where a skill used for summarizing historical incidents is configured and invoked as a Skill Tool within another skill used for generating resolution guidance. Skills are typically migrated using the "S...
Hi Team,I am working with the My Tasks page in ServiceNow Employee Center.In the Task Type filter, I currently see Approvals as an available option. I need to add another task type called “ABC”, similar to Approvals, so that it appears in the filter ...
I am working on a now assist in virtual agent(NAVA) requirement. Here’s the full context and requirement: a user starts a NAVA chat, then finishes and abandons or ignores it. After the idle timeout, the conversation closes automatically. The requirem...
