We’re working on a requirement where we need to retrieve the Now Assist Genius response within a Flow Designer flow. We tried using the AI Search action, but it returns a raw JSON payload instead of the formatted Genius response. We also attempted to...
When any skill is being activated, if we turn on an update set For ex: Lets say we are cloning or updating small configuration in the guided setup of the Incident Summarization skill , we are seeing that updates are capturing in Three Applications (I...
Hi Community,In Employee center portal where Now Assist is enabled and Genius result is included, there is a hyperlink "Ask a Follow up" which when clicked will open the Virtual Agent BotIt was initially a hyperlink but now it has been changed to a U...
Hi, We have a demo instance at the organizational level. When I try to get the Now Assist plugin, I am redirected to the ServiceNow Store portal. Logging into the Store shows that it is not accessible. The same issue occurs when trying to access the ...
Hello experts, What is the best way to make the Create Knowledge button available for Incident records in the CSM/FSM Configurable Workspace? Out of the box, the Create Knowledge action is available in the Service Operations Workspace, but it is not...
Hi Community,We are evaluating Now Assist in Virtual Agent and have a couple of questions:When Now Assist generates an incorrect response, does providing the correct answer (by an agent or user) help improve future responses automatically?If not, wha...
When working with ServiceNow Agentic AI, understanding the underlying system tables is essential for configuring agents, validating deployments, and troubleshooting issues.The following tables are the core components for Agentic AI orchestration, exe...
I didnt understand the requirement for the survey analysis .Could you please help,Survey analysis is a form section but they are asking related list table view ,didnt understand the requirement properly a) Survey Analysis tab is to be completely rewo...
I am trying to understand how to configure the skills correctly to ensure we do not go over the number of assists we are licensed for. Why is the model limiting in this way? If I can understand why, it will help us to set things up correctly.
What are the top 10 use cases for AI? 1 being the easiest to implement and adopt to 10 being a bit more challenging? We are just beginning our journey and plan to start with Incident Summarization first. I want to hear from the experts!
Is there any articles related to using Now assist in ATF ?
In Australia version, when I click on "Create with Now assist" button I am getting redirected to ServiceNow IDE page i.e. sn_glider_app. This has started happening recently. Anyone observed and fixed this issue.
Hi everyone,We are currently activating the contract metadata extraction skill for CM pro but upon testing we encounter error message "The metadata extraction has failed. Please contact your system administrator." when we click the Initiate metadata ...
Hi Team, We have built a voice assistant for creating the incident, but ServiceNow is now supporting Twilio / genesys as telephone provider.But we have a requirement to use Webex as provider , is someone developed it or how we can achieve this. Thank...
Hello all, I want to check one scenario:In ServiceNow AI agent is it possible to create reports directly in the agent chat for example if user asks to create a bar chart report for all open incidents grouped by priority, so then agent create it and u...
